-100
NPS
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Brand Page
CMA
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About CMA's Brand
CMA (Coaching and Mentoring Australia) - A division of Dispute-Resolution.com Pty. Ltd. is a leading business & executive coaching service
Brand at a Glance
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
CMA NPS
CMA's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CMA's customers would recommend using the product based on a scale of -100 to 100.
CMA Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CMA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CMA Product Quality
1.5/5
CMA has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CMA's overall Product Quality score rated by its users and customers.
CMA Product Information
CMA’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Small Business Services
CMA Pricing
CMA ROI & Value For Money
1.5/5
CMA has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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CMA Customer Satisfaction (CSAT)
CMA Customer Satisfaction (CSAT) Score
50 / 100
CMA has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CMA Customer Service
1.5/5
CMA has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About CMA's Customer Service
Address
MartinCo, Level 1, 4 Cross Street,
Website
http://www.executive-coach.net.au/business-coaching-brisbane.php
Phone Number
042 999 4079
CMA as an Employer
3.8/5
CMA has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CMA scored a -100 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of CMA would recommend the brand to a friend. ENPS measures how likely CMA employees would recommend working at CMA to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 55% | Promoters |
|---|---|
| 36% | Passive |
| 9% | Detractors |
