31
NPS
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Bellevue Hospital
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About Bellevue Hospital's Brand
Brand at a Glance
64%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Bellevue Hospital NPS
Bellevue Hospital's Net Promoter Score (NPS) is a 31 with 54% Promoters, 23% Passives, and 23% Detractors. Net Promoter Score tracks whether Bellevue Hospital's customers would recommend using the product based on a scale of -100 to 100.
Bellevue Hospital Overall NPS
| 54% | Promoters |
|---|---|
| 23% | Passives |
| 23% | Detractors |
Bellevue Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
May 2021 100 | May 2021 | 100 |
Dec 2021 40 | Dec 2021 | 40 |
Jan 2022 49 | Jan 2022 | 49 |
Jul 2022 29 | Jul 2022 | 29 |
Nov 2022 25 | Nov 2022 | 25 |
Dec 2022 33 | Dec 2022 | 33 |
Aug 2023 40 | Aug 2023 | 40 |
Sep 2023 36 | Sep 2023 | 36 |
Dec 2023 42 | Dec 2023 | 42 |
Jun 2025 30 | Jun 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bellevue Hospital NPS by Gender
Bellevue Hospital's NPS was rated -25 by Male customers on Comparably.
Male
-25
Bellevue Hospital's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Bellevue Hospital's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Bellevue Hospital Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Bellevue Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bellevue Hospital Customer Loyalty Score by Gender
Bellevue Hospital's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Bellevue Hospital Product Quality
3.4/5
Bellevue Hospital has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Bellevue Hospital Product Information
Bellevue Hospital’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Quick Insights into Bellevue Hospital Product Quality
Bellevue Hospital's Product Quality score was rated highest by Male customers.
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Ranked Bellevue Hospital Product Quality the Highest
Bellevue Hospital Product Quality Score by Gender
Bellevue Hospital's Product Quality score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
Bellevue Hospital Pricing
Bellevue Hospital ROI & Value For Money
3.3/5
Bellevue Hospital has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Bellevue Hospital ROI
Bellevue Hospital's ROI score was rated highest by Male customers.
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Ranked Bellevue Hospital ROI the Highest
Bellevue Hospital ROI Score by Gender
Bellevue Hospital's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Bellevue Hospital Customer Satisfaction (CSAT)
Bellevue Hospital Customer Satisfaction (CSAT) Score
36 / 100
Bellevue Hospital has an overall Customer Satisfaction score of 36 rated by its users and customers.
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Very Satisfied
0%
Satisfied
36%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bellevue Hospital Customer Satisfaction
Bellevue Hospital's Customer Satisfaction score was rated highest by Male customers.
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Ranked Bellevue Hospital Customer Satisfaction the Highest
Bellevue Hospital Customer Satisfaction Score by Gender
Bellevue Hospital's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Bellevue Hospital Customer Service
3.4/5
Bellevue Hospital has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Bellevue Hospital's Customer Service
Website
https://www.bellevuehospital.com/
Quick Insights into Bellevue Hospital Customer Service
Bellevue Hospital's Customer Service score was rated highest by Male customers.
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Ranked Bellevue Hospital Customer Service the Highest
Bellevue Hospital Customer Service Score by Gender
Bellevue Hospital's Customer Service score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Bellevue Hospital as an Employer
3.2/5
Bellevue Hospital has a 3.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Bellevue Hospital scored a 31 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Bellevue Hospital would recommend the brand to a friend. ENPS measures how likely Bellevue Hospital employees would recommend working at Bellevue Hospital to a friend.
Net Promoter Score
31
NPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 17% | Promoters |
|---|---|
| 50% | Passive |
| 33% | Detractors |
