6
NPS
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Stamps.com
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About Stamps.com's Brand
USPS Mailing and Shipping Software
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
1.7/5
Customer Service
Stamps.com NPS
Stamps.com's Net Promoter Score (NPS) is a 6 with 48% Promoters, 10% Passives, and 42% Detractors. Net Promoter Score tracks whether Stamps.com's customers would recommend using the product based on a scale of -100 to 100.
Stamps.com Overall NPS
| 48% | Promoters |
|---|---|
| 10% | Passives |
| 42% | Detractors |
Stamps.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 19 | Mar 2023 | 19 |
May 2023 17 | May 2023 | 17 |
Jul 2023 15 | Jul 2023 | 15 |
Sep 2023 13 | Sep 2023 | 13 |
Jan 2024 13 | Jan 2024 | 13 |
Mar 2024 11 | Mar 2024 | 11 |
May 2024 10 | May 2024 | 10 |
Dec 2024 8 | Dec 2024 | 8 |
Feb 2025 6 | Feb 2025 | 6 |
May 2025 8 | May 2025 | 8 |
Aug 2025 6 | Aug 2025 | 6 |
Oct 2025 6 | Oct 2025 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stamps.com NPS by Gender
Male customers rated Stamps.com's NPS 26 points higher than Female customers.
Male
-74
Stamps.com's NPS was rated -74 by Male customers on Comparably.
13%
Promoters
0%
Passives
87%
Detractors
Female
-100
Stamps.com's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Stamps.com NPS by Ethnicity
Stamps.com's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -78 | Caucasian | -78 |
Other -100 | Other | -100 |
Stamps.com NPS by Age
Stamps.com's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Stamps.com NPS by Usage
Stamps.com's NPS was rated the highest by customers who have used Stamps.com's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -24 | Less than 1 Year | -24 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 53 | 2 to 5 Years | 53 |
5 to 10 Years -17 | 5 to 10 Years | -17 |
Over 10 Years -100 | Over 10 Years | -100 |
Stamps.com Customer Reviews
Out of the 4 Stamps.com customer reviews 1 was positive and 3 were constructive. Stamps.com customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Stamps.com Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Stamps.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stamps.com Customer Loyalty Score by Gender
Male customers rated Stamps.com's Customer Loyalty score 21% higher than Female customers.
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Male
76%
Yes
Female
55%
Yes
Stamps.com Customer Loyalty Score by Ethnicity
Stamps.com's Customer Loyalty score was rated 70% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Stamps.com.
70
out of 100
Caucasian
70
out of 100
Other
Stamps.com Customer Loyalty Score by Age
Stamps.com's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Stamps.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 64% | 51-55 | 64% |
56-60 70% | 56-60 | 70% |
61-65 82% | 61-65 | 82% |
Stamps.com Customer Loyalty Score by Usage
Stamps.com's Customer Loyalty score was rated the highest by customers who have used Stamps.com's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Stamps.com Customer Loyalty Score by Industry
Stamps.com's Customer Loyalty score was rated 70% by both Arts and Entertainment and Tech industry customers.
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Stamps.com Product Quality
3.1/5
Stamps.com has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Stamps.com Product Information
Stamps.com serves markets in the United States. Stamps.com supports Web devices and offers products for small and medium sized businesses.
Stamps.com’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Stamps.com's product the highest. Reviewers from the Tech industry rated Stamps.com the lowest at 3.
- Website
- http://www.stamps.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Travel
Languages Supported
English
Product Type
Logistics Software
Mailroom Management Software
Shipping Software
Quick Insights into Stamps.com Product Quality
Stamps.com's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Stamps.com's products/services for Over 10 Years.
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Ranked Stamps.com Product Quality the Highest
Ranked Stamps.com Product Quality the Lowest
Stamps.com Product Quality Score by Gender
Male customers rated Stamps.com's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Stamps.com.
Male
2/5
Female
1.5/5
Stamps.com Product Quality Score by Ethnicity
Stamps.com's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Stamps.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.5 | Other | 1.5 |
Stamps.com Product Quality Score by Age
Stamps.com's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Stamps.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 3.1 | 56-60 | 3.1 |
61-65 1.5 | 61-65 | 1.5 |
Stamps.com Product Quality Score by Usage
Stamps.com's Product Quality score was rated the highest by customers who have used Stamps.com's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Stamps.com Product Quality Score by Industry
Stamps.com's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Stamps.com Pricing
Stamps.com ROI & Value For Money
3.1/5
Stamps.com has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Stamps.com's overall ROI score rated by its users and customers.
Stamps.com Pricing Plans
Stamps.com has a pricing structure that accommodates small and medium businesses. Starting from $15.99/month, Stamps.com uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Stamps.com.
Who Uses Stamps.com?
Small Businesses
Medium Businesses
Quick Insights into Stamps.com ROI
Stamps.com's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
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Ranked Stamps.com ROI the Highest
Ranked Stamps.com ROI the Lowest
Stamps.com ROI Score by Gender
Male customers rated Stamps.com's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Stamps.com.
Male
1.9/5
Female
1.5/5
Stamps.com ROI Score by Ethnicity
Stamps.com's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Stamps.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.5 | Other | 1.5 |
Stamps.com ROI Score by Age
Stamps.com's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Stamps.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 2 | 56-60 | 2 |
61-65 1.9 | 61-65 | 1.9 |
Stamps.com ROI Score by Usage
Stamps.com's ROI score was rated the highest by customers who have used Stamps.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Stamps.com ROI Score by Industry
Stamps.com's ROI score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Stamps.com Customer Satisfaction (CSAT)
Stamps.com Customer Satisfaction (CSAT) Score
20 / 100
Stamps.com has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stamps.com Customer Satisfaction
Stamps.com's Customer Satisfaction score was rated highest by customers who have used Stamps.com's products/services for 1 to 2 Years, and rated lowest by customers who have used Stamps.com's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Stamps.com's Customer Satisfaction.
Ranked Stamps.com Customer Satisfaction the Highest
Ranked Stamps.com Customer Satisfaction the Lowest
Stamps.com Customer Satisfaction Score by Gender
Stamps.com's Customer Satisfaction score was rated 20 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Stamps.com.
20 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
Stamps.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Stamps.com's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stamps.com.
11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
56%
CSAT according to Other
Stamps.com's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
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17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
Stamps.com Customer Satisfaction Score by Age
Stamps.com's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Stamps.com.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 0% |
Stamps.com Customer Satisfaction Score by Usage
Stamps.com's Customer Satisfaction score was rated the highest by customers who have used Stamps.com's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Stamps.com Customer Satisfaction Score by Industry
Stamps.com's Customer Satisfaction score was rated 0 points by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Stamps.com Customer Satisfaction Score by Industry",
"text": "Stamps.com's Customer Satisfaction score was rated 0 points by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Stamps.com's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Stamps.com Customer Service
1.7/5
Stamps.com has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Stamps.com's overall Customer Service score rated by its users and customers.
About Stamps.com's Customer Service
Address
1990 E. Grand Ave, El Segundo, CA
Website
http://www.stamps.com
Phone Number
3104825840
Quick Insights into Stamps.com Customer Service
Stamps.com's Customer Service score was rated highest by customers who have used Stamps.com's products/services for 1 to 2 Years, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked Stamps.com's Customer Service score.
Ranked Stamps.com Customer Service the Highest
Ranked Stamps.com Customer Service the Lowest
Stamps.com Customer Service Score by Gender
Stamps.com's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Stamps.com.
Male
1.5/5
Female
1.5/5
Stamps.com Customer Service Score by Ethnicity
Stamps.com's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Stamps.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Stamps.com Customer Service Score by Age
Stamps.com's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Stamps.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
Stamps.com Customer Service Score by Usage
Stamps.com's Customer Service score was rated the highest by customers who have used Stamps.com's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Stamps.com Customer Service Score by Industry
Stamps.com's Customer Service score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
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Stamps.com as an Employer
2.9/5
Stamps.com has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Stamps.com scored a 6 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Stamps.com would recommend the brand to a friend. ENPS measures how likely Stamps.com employees would recommend working at Stamps.com to a friend.
Net Promoter Score
6
NPS Score
| 48% | Promoters |
|---|---|
| 10% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 21% | Promoters |
|---|---|
| 36% | Passive |
| 43% | Detractors |
