0
NPS
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Glo
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About Glo's Brand
GLO is a global wellness technology platform and lifestyle brand dedicated to innovating for and education youth of all cultures.
Brand at a Glance
82%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.9/5
Customer Service
Glo NPS
Glo's Net Promoter Score (NPS) is a 0 with 28% Promoters, 44% Passives, and 28% Detractors. Net Promoter Score tracks whether Glo's customers would recommend using the product based on a scale of -100 to 100.
Glo Overall NPS
| 28% | Promoters |
|---|---|
| 44% | Passives |
| 28% | Detractors |
Glo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Sep 2021 33 | Sep 2021 | 33 |
Oct 2021 20 | Oct 2021 | 20 |
Nov 2021 34 | Nov 2021 | 34 |
Dec 2021 43 | Dec 2021 | 43 |
Jan 2022 25 | Jan 2022 | 25 |
Mar 2022 20 | Mar 2022 | 20 |
Apr 2022 7 | Apr 2022 | 7 |
May 2022 7 | May 2022 | 7 |
Aug 2022 6 | Aug 2022 | 6 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 -1 | Dec 2022 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Glo NPS by Gender
Glo's NPS was rated 13 by Male customers on Comparably.
Male
13
Glo's NPS was rated 13 by Male customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
Female
N/A
Glo's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Glo NPS by Ethnicity
Glo's NPS was rated -16 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -16 | African American/Black | -16 |
Glo Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Glo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Glo Customer Loyalty Score by Gender
Glo's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Glo Customer Loyalty Score by Ethnicity
Glo's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
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100
out of 100
African American/Black
Glo Product Quality
3.8/5
Glo has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Glo Product Information
Glo’s product quality score is a 3.8 out of 5 as rated by its users and customers.
Quick Insights into Glo Product Quality
Glo's Product Quality score was rated highest by African American/Black customers.
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Ranked Glo Product Quality the Highest
Glo Product Quality Score by Gender
Glo's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Glo Product Quality Score by Ethnicity
Glo's Product Quality score was rated 4.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Glo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.3 | African American/Black | 4.3 |
Glo Pricing
Glo ROI & Value For Money
3.4/5
Glo has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Glo ROI
Glo's ROI score was rated highest by African American/Black customers.
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Ranked Glo ROI the Highest
Glo ROI Score by Gender
Glo's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Glo ROI Score by Ethnicity
Glo's ROI score was rated 3.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Glo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.6 | African American/Black | 3.6 |
Glo Customer Satisfaction (CSAT)
Glo Customer Satisfaction (CSAT) Score
93 / 100
Glo has an overall Customer Satisfaction score of 93 rated by its users and customers.
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Very Satisfied
29%
Satisfied
64%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Glo Customer Satisfaction
Glo's Customer Satisfaction score was rated highest by Male customers.
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Ranked Glo Customer Satisfaction the Highest
Glo Customer Satisfaction Score by Gender
Glo's Customer Satisfaction score was rated 86 by Male customers on Comparably.
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86 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 0% |
Glo Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Glo's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
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83 / 100
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
Glo Customer Service
3.9/5
Glo has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Glo Customer Service
Glo's Customer Service score was rated highest by Male customers.
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Ranked Glo Customer Service the Highest
Glo Customer Service Score by Gender
Glo's Customer Service score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Glo Customer Service Score by Ethnicity
Glo's Customer Service score was rated 4.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Glo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Consumer vs. Employees
Glo scored a 0 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Glo would recommend the brand to a friend. ENPS measures how likely Glo employees would recommend working at Glo to a friend.
Net Promoter Score
0
NPS Score
| 28% | Promoters |
|---|---|
| 44% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
