25
NPS
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Navitaire
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About Navitaire's Brand
A Minneapolis-based provider of tech services to airlines and airline passengers
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Navitaire NPS
Navitaire's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Navitaire's customers would recommend using the product based on a scale of -100 to 100.
Navitaire Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Navitaire NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Feb 2023 -50 | Feb 2023 | -50 |
Sep 2023 0 | Sep 2023 | 0 |
Aug 2025 25 | Aug 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Navitaire Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Navitaire users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Navitaire Product Quality
3.2/5
Navitaire has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Navitaire's overall Product Quality score rated by its users and customers.
Navitaire Product Information
Navitaire’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.navitaire.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Travel
Navitaire Pricing
Navitaire ROI & Value For Money
3.3/5
Navitaire has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Navitaire Customer Satisfaction (CSAT)
Navitaire Customer Satisfaction (CSAT) Score
50 / 100
Navitaire has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Navitaire Customer Service
3.3/5
Navitaire has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Navitaire's Customer Service
Address
333 South Seventh Street, Suite 1800, Minneapolis, MN 55402-2443 United States of America
Website
http://www.navitaire.com/
Phone Number
612-317-7000
Navitaire's Social Links
Navitaire as an Employer
4.5/5
Navitaire has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Navitaire scored a 25 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Navitaire would recommend the brand to a friend. ENPS measures how likely Navitaire employees would recommend working at Navitaire to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 53% | Promoters |
|---|---|
| 20% | Passive |
| 27% | Detractors |
