Globe NPS & Customer Reviews

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Globe

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Globe

Rate this Brand

About Globe's Brand

"Globe Telecom provides mobile, fixed line, broadband networks and communications services for individuals, businesses and organizations."

Brand at a Glance

88%

Customer Loyalty

3.9/5

Product Quality

3.8/5

Pricing

3.7/5

Customer Service

Globe NPS

Globe's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Globe's customers would recommend using the product based on a scale of -100 to 100.

Globe Overall NPS

NPS

57%	Promoters
14%	Passives
29%	Detractors

Globe NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2023 26	Feb 2023	26
Apr 2023 26	Apr 2023	26
Jun 2023 28	Jun 2023	28
Aug 2023 28	Aug 2023	28
Dec 2023 28	Dec 2023	28
Jan 2024 27	Jan 2024	27
Mar 2024 25	Mar 2024	25
May 2024 25	May 2024	25
Aug 2024 25	Aug 2024	25
Nov 2024 25	Nov 2024	25
Dec 2024 27	Dec 2024	27
Jan 2026 27	Jan 2026	27

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Globe NPS by Gender

Female customers rated Globe's NPS 42 points higher than Male customers.

Male

Globe's NPS was rated 22 by Male customers on Comparably.

50%

Promoters

22%

Passives

28%

Detractors

Female

Globe's NPS was rated 64 by Female customers on Comparably.

76%

Promoters

12%

Passives

12%

Detractors

Globe NPS by Ethnicity

Globe's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 55	Asian or Pacific Islander	55
Other 37	Other	37

Globe NPS by Age

Globe's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

69%

16%

15%

41-45

25%

50%

25%

Globe NPS by Usage

Globe's NPS was rated the highest by customers who have used Globe's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -34	Less than 1 Year	-34
1 to 2 Years 67	1 to 2 Years	67
2 to 5 Years 49	2 to 5 Years	49
5 to 10 Years 37	5 to 10 Years	37
Over 10 Years 43	Over 10 Years	43

Globe Customer Reviews

Out of the 6 Globe customer reviews 6 were positive and 0 were constructive. Globe customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Globe Customer Loyalty

88%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

88% of Globe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

88%

12%

Globe Customer Loyalty Score by Gender

Globe's Customer Loyalty score was rated 95 by both Female and Male customers on Comparably.

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Male

95%

Yes

Female

95%

Yes

Globe Customer Loyalty Score by Ethnicity

Globe's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Asian or Pacific Islander

out of 100

Other

Globe Customer Loyalty Score by Age

Globe's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 93%	18-25	93%
41-45 100%	41-45	100%

Globe Customer Loyalty Score by Usage

Globe's Customer Loyalty score was rated the highest by customers who have used Globe's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	40%
1 to 2 Years	70%
2 to 5 Years	100%
5 to 10 Years	100%
Over 10 Years	100%

Globe Customer Loyalty Score by Industry

Globe's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Telecommunications industry customers.

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Tech	100%
Accounting	91%
Business and Consumer Services	100%
Telecommunications	78%

Globe Product Quality

3.9/5

Globe has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Globe Product Information

Globe’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Globe's product the highest. Reviewers from the Accounting industry rated Globe the lowest at 3.8.

Website: http://globe.com.ph/

Company Size: 5,001-10,000 Employees

Industry

Tech

Quick Insights into Globe Product Quality

Globe's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Globe's products/services for Less than 1 Year.

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Ranked Globe Product Quality the Highest

Tech	5
1 to 2 Years	4.6
Female	4.3

Ranked Globe Product Quality the Lowest

Male	3.5
41-45	3.4
Less than 1 Year	3.1

Globe Product Quality Score by Gender

Female customers rated Globe's Product Quality score 0.8 stars higher than Male customers.

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Male

3.5/5

Female

4.3/5

Globe Product Quality Score by Ethnicity

Globe's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 3.9	Other	3.9

Globe Product Quality Score by Age

Globe's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 4.2	18-25	4.2
41-45 3.4	41-45	3.4

Globe Product Quality Score by Usage

Globe's Product Quality score was rated the highest by customers who have used Globe's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.1
1 to 2 Years	4.6
2 to 5 Years	4.4
5 to 10 Years	3.3
Over 10 Years	3.8

Globe Product Quality Score by Industry

Globe's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	5
Accounting	3.8
Business and Consumer Services	4.6
Telecommunications	4.2

Globe Pricing

Globe ROI & Value For Money

3.8/5

Globe has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Globe Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Globe.

Quick Insights into Globe ROI

Globe's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Globe's products/services for Less than 1 Year.

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Ranked Globe ROI the Highest

Tech	4.8
1 to 2 Years	4.3
Asian or Pacific Islander	4.1

Ranked Globe ROI the Lowest

Accounting	3.6
Male	3.5
Less than 1 Year	2.1

Globe ROI Score by Gender

Female customers rated Globe's ROI score 0.6 stars higher than Male customers.

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Male

3.5/5

Female

4.1/5

Globe ROI Score by Ethnicity

Globe's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 3.7	Other	3.7

Globe ROI Score by Age

Globe's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 4	18-25	4
41-45 3.6	41-45	3.6

Globe ROI Score by Usage

Globe's ROI score was rated the highest by customers who have used Globe's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.1
1 to 2 Years	4.3
2 to 5 Years	4.1
5 to 10 Years	3.4
Over 10 Years	4

Globe ROI Score by Industry

Globe's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	4.8
Accounting	3.6
Business and Consumer Services	4.4
Telecommunications	3.7

Globe Customer Satisfaction (CSAT)

Globe Customer Satisfaction (CSAT) Score

85 / 100

Globe has an overall Customer Satisfaction score of 85 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	49%
Satisfied	36%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	2%
Very Dissatisfied	3%

Very Satisfied

49%

Satisfied

36%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Globe Customer Satisfaction

Globe's Customer Satisfaction score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 41-45.

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Ranked Globe Customer Satisfaction the Highest

Business and Consumer Services	100%
Over 10 Years	100%
Asian or Pacific Islander	93%

Ranked Globe Customer Satisfaction the Lowest

Other	72%
1 to 2 Years	67%
41-45	67%

Globe Customer Satisfaction Score by Gender

Female customers rated Globe's Customer Satisfaction score 14 points higher than Male customers.

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78 / 100

Male

	Very Satisfied	56%
	Satisfied	22%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	11%
	Very Dissatisfied	0%

92 / 100

Female

	Very Satisfied	54%
	Satisfied	38%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	0%
	Very Dissatisfied	0%

Globe Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
93%
Other
72%

CSAT according to Asian or Pacific Islander

Globe's Customer Satisfaction (CSAT) score was rated 93% according to Asian or Pacific Islander users and customers.

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93 / 100

Very Satisfied	60%
Satisfied	33%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

60%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Globe's Customer Satisfaction (CSAT) score was rated 72% according to Other users and customers.

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72 / 100

Very Satisfied	29%
Satisfied	43%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	14%
Very Dissatisfied	0%

Very Satisfied

29%

Satisfied

43%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

14%

Very Dissatisfied

Globe Customer Satisfaction Score by Age

Globe's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

18-25

89%

41-45

67%

Globe Customer Satisfaction Score by Usage

Globe's Customer Satisfaction score was rated the highest by customers who have used Globe's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	67
2 to 5 Years	83
5 to 10 Years	83
Over 10 Years	100

Globe Customer Satisfaction Score by Industry

Globe's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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Tech	100
Accounting	72
Business and Consumer Services	100
Telecommunications	100

Globe Customer Service

3.7/5

Globe has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Globe's Customer Service

Address

Saint Bonifacius, MN United States of America

Website

http://globe.com.ph/

Quick Insights into Globe Customer Service

Globe's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers who have used Globe's products/services for Less than 1 Year.

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Ranked Globe Customer Service the Highest

Business and Consumer Services	4.5
2 to 5 Years	4
Asian or Pacific Islander	4

Ranked Globe Customer Service the Lowest

Other	3.5
Male	3.4
Less than 1 Year	2

Globe Customer Service Score by Gender

Female customers rated Globe's Customer Service score 0.6 stars higher than Male customers.

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Male

3.4/5

Female

4/5

Globe Customer Service Score by Ethnicity

Globe's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Globe.

100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 3.5	Other	3.5

Globe Customer Service Score by Age

Globe's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Globe.

100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
41-45 3.5	41-45	3.5

Globe Customer Service Score by Usage

Globe's Customer Service score was rated the highest by customers who have used Globe's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2
1 to 2 Years	3.3
2 to 5 Years	4
5 to 10 Years	3.6
Over 10 Years	3.9

Globe Customer Service Score by Industry

Globe's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Accounting industry customers.

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Tech	4.2
Accounting	3.5
Business and Consumer Services	4.5
Telecommunications	3.6

Globe as an Employer

4.6/5

Globe has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Globe

Ernest Cu

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Globe scored a 28 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of Globe would recommend the brand to a friend. ENPS measures how likely Globe employees would recommend working at Globe to a friend.

Net Promoter Score

NPS Score

57%	Promoters
14%	Passive
29%	Detractors

Employee Net Promoter Score

eNPS Score

69%	Promoters
16%	Passive
15%	Detractors

Global Ranking Snapshot

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2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail