-50
NPS
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Sager Electronics
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About Sager Electronics' Brand
Brand at a Glance
53%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Sager Electronics NPS
Sager Electronics's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Sager Electronics's customers would recommend using the product based on a scale of -100 to 100.
Sager Electronics Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Sager Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -33 | May 2022 | -33 |
Dec 2023 -50 | Dec 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sager Electronics Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Sager Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sager Electronics Product Quality
3.1/5
Sager Electronics has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Sager Electronics Product Information
Sager Electronics’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.sager.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Sager Electronics Pricing
Sager Electronics ROI & Value For Money
2.8/5
Sager Electronics has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Sager Electronics Customer Satisfaction (CSAT)
Sager Electronics Customer Satisfaction (CSAT) Score
33 / 100
Sager Electronics has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sager Electronics Customer Service
2.8/5
Sager Electronics has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Sager Electronics's Customer Service
Address
Middleboro, MA United States of America
Website
https://www.sager.com
Sager Electronics as an Employer
2.5/5
Sager Electronics has a 2.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Sager Electronics scored a -50 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Sager Electronics would recommend the brand to a friend. ENPS measures how likely Sager Electronics employees would recommend working at Sager Electronics to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
