0
NPS
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RCS
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About RCS' Brand
RCS Group (RCS) is a consumer finance business that offers its customers a range of financial services.
Brand at a Glance
76%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
RCS NPS
RCS's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether RCS's customers would recommend using the product based on a scale of -100 to 100.
RCS Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
RCS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2025 25 | Jan 2025 | 25 |
Sep 2025 0 | Sep 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RCS Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of RCS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RCS Product Quality
3.2/5
RCS has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock RCS' overall Product Quality score rated by its users and customers.
RCS Product Information
RCS’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://rcs.co.za
- Company Size
- 5,001-10,000 Employees
Industry
Tech
FinTech
RCS Pricing
RCS ROI & Value For Money
3.1/5
RCS has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock RCS' overall ROI score rated by its users and customers.
RCS Customer Satisfaction (CSAT)
RCS Customer Satisfaction (CSAT) Score
60 / 100
RCS has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RCS Customer Service
3.1/5
RCS has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About RCS's Customer Service
Address
Manhattan, NV United States of America
Website
https://rcs.co.za
Phone Number
27 86 172 9727
RCS as an Employer
2.4/5
RCS has a 2.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
RCS scored a 0 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of RCS would recommend the brand to a friend. ENPS measures how likely RCS employees would recommend working at RCS to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
