25
NPS
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Inspirage LLC
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About Inspirage LLC's Brand
Brand at a Glance
83%
Customer Loyalty
3.3/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
Inspirage LLC NPS
Inspirage LLC's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Inspirage LLC's customers would recommend using the product based on a scale of -100 to 100.
Inspirage LLC Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Inspirage LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Dec 2023 33 | Dec 2023 | 33 |
Jul 2025 25 | Jul 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Inspirage LLC Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Inspirage LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Inspirage LLC Product Quality
3.3/5
Inspirage LLC has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Inspirage LLC Product Information
Inspirage LLC’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.inspirage.com/
- Company Size
- 501-1,000 Employees
Inspirage LLC Pricing
Inspirage LLC ROI & Value For Money
3.9/5
Inspirage LLC has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Inspirage LLC Customer Satisfaction (CSAT)
Inspirage LLC Customer Satisfaction (CSAT) Score
75 / 100
Inspirage LLC has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Inspirage LLC Customer Service
3.6/5
Inspirage LLC has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Inspirage LLC's Customer Service
Website
http://www.inspirage.com/
Inspirage LLC as an Employer
4.2/5
Inspirage LLC has a 4.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Inspirage LLC scored a 25 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Inspirage LLC would recommend the brand to a friend. ENPS measures how likely Inspirage LLC employees would recommend working at Inspirage LLC to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
