

Cooper’s Hawk Winery & Restaurants is a modern casual full-service restaurant and bar and Napa -style tasting room.
Cooper's Hawk Winery & Restaurant's Net Promoter Score (NPS) is a 29 with 60% Promoters, 9% Passives, and 31% Detractors. Net Promoter Score tracks whether Cooper's Hawk Winery & Restaurant's customers would recommend using the product based on a scale of -100 to 100.
| 60% | Promoters |
|---|---|
| 9% | Passives |
| 31% | Detractors |
| Summary | Date | Score |
|---|---|---|
Aug 2024 36 | Aug 2024 | 36 |
Sep 2024 32 | Sep 2024 | 32 |
Oct 2024 31 | Oct 2024 | 31 |
Nov 2024 32 | Nov 2024 | 32 |
Jan 2025 30 | Jan 2025 | 30 |
Feb 2025 31 | Feb 2025 | 31 |
Apr 2025 31 | Apr 2025 | 31 |
May 2025 29 | May 2025 | 29 |
Jul 2025 27 | Jul 2025 | 27 |
Aug 2025 29 | Aug 2025 | 29 |
Sep 2025 29 | Sep 2025 | 29 |
Nov 2025 27 | Nov 2025 | 27 |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Cooper's Hawk Winery & Restaurant's NPS 24 points higher than Female customers.
Cooper's Hawk Winery & Restaurant's NPS was rated 50 by Male customers on Comparably.
Cooper's Hawk Winery & Restaurant's NPS was rated 26 by Female customers on Comparably.
Cooper's Hawk Winery & Restaurant's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 42 | Caucasian | 42 |
Hispanic or Latino 16 | Hispanic or Latino | 16 |
African American/Black 46 | African American/Black | 46 |
Other 0 | Other | 0 |
Cooper's Hawk Winery & Restaurant's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Cooper's Hawk Winery & Restaurant's NPS was rated the highest by customers who have used Cooper's Hawk Winery & Restaurant's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
1 to 2 Years 16 | 1 to 2 Years | 16 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years 38 | 5 to 10 Years | 38 |
Over 10 Years 49 | Over 10 Years | 49 |
Out of the 19 Cooper's Hawk Winery & Restaurant customer reviews 15 were positive and 4 were constructive. Cooper's Hawk Winery & Restaurant customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Cooper's Hawk Winery & Restaurant users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Cooper's Hawk Winery & Restaurant's Customer Loyalty score 4% higher than Female customers.
Cooper's Hawk Winery & Restaurant's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Cooper's Hawk Winery & Restaurant's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
31-35 100% | 31-35 | 100% |
36-40 78% | 36-40 | 78% |
41-45 64% | 41-45 | 64% |
46-50 100% | 46-50 | 100% |
51-55 91% | 51-55 | 91% |
56-60 70% | 56-60 | 70% |
61-65 90% | 61-65 | 90% |
66+ 86% | 66+ | 86% |
Cooper's Hawk Winery & Restaurant's Customer Loyalty score was rated the highest by customers who have used Cooper's Hawk Winery & Restaurant's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Cooper's Hawk Winery & Restaurant's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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Cooper's Hawk Winery & Restaurant has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Cooper's Hawk Winery & Restaurant’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Cooper's Hawk Winery & Restaurant's product the highest. Reviewers from the Legal industry rated Cooper's Hawk Winery & Restaurant the lowest at 2.6.
Cooper's Hawk Winery & Restaurant's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 31-35.
Male customers rated Cooper's Hawk Winery & Restaurant's Product Quality score 0.1 stars higher than Female customers.
Cooper's Hawk Winery & Restaurant's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 4 | African American/Black | 4 |
Other 3.8 | Other | 3.8 |
Cooper's Hawk Winery & Restaurant's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 2 | 31-35 | 2 |
36-40 4.5 | 36-40 | 4.5 |
41-45 2.5 | 41-45 | 2.5 |
46-50 4.8 | 46-50 | 4.8 |
51-55 4.2 | 51-55 | 4.2 |
56-60 3.8 | 56-60 | 3.8 |
61-65 3.5 | 61-65 | 3.5 |
66+ 4.5 | 66+ | 4.5 |
Cooper's Hawk Winery & Restaurant's Product Quality score was rated the highest by customers who have used Cooper's Hawk Winery & Restaurant's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Cooper's Hawk Winery & Restaurant's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Cooper's Hawk Winery & Restaurant has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from Cooper's Hawk Winery & Restaurant.
Cooper's Hawk Winery & Restaurant's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 41-45.
Male customers rated Cooper's Hawk Winery & Restaurant's ROI score 0.2 stars higher than Female customers.
Cooper's Hawk Winery & Restaurant's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 3.7 | African American/Black | 3.7 |
Other 3.8 | Other | 3.8 |
Cooper's Hawk Winery & Restaurant's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
| Summary | Age | Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
31-35 2.6 | 31-35 | 2.6 |
36-40 4.1 | 36-40 | 4.1 |
41-45 2.2 | 41-45 | 2.2 |
46-50 4.7 | 46-50 | 4.7 |
51-55 3.5 | 51-55 | 3.5 |
56-60 3.8 | 56-60 | 3.8 |
61-65 3.4 | 61-65 | 3.4 |
66+ 4.4 | 66+ | 4.4 |
Cooper's Hawk Winery & Restaurant's ROI score was rated the highest by customers who have used Cooper's Hawk Winery & Restaurant's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Cooper's Hawk Winery & Restaurant's ROI score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Cooper's Hawk Winery & Restaurant has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cooper's Hawk Winery & Restaurant's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Marketing, Advertising and Research industry.
Cooper's Hawk Winery & Restaurant's Customer Satisfaction score was rated 80 by both Female and Male customers on Comparably.
Very Satisfied | 65% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 4% | |
Very Dissatisfied | 16% |
Very Satisfied | 58% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 11% | |
Very Dissatisfied | 6% |
Cooper's Hawk Winery & Restaurant's Customer Satisfaction (CSAT) score was rated 73% according to Caucasian users and customers.
Cooper's Hawk Winery & Restaurant's Customer Satisfaction (CSAT) score was rated 92% according to Hispanic or Latino users and customers.
Cooper's Hawk Winery & Restaurant's Customer Satisfaction (CSAT) score was rated 88% according to African American/Black users and customers.
Cooper's Hawk Winery & Restaurant's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 40% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 90% | |||||||||||||||
| 56-60 | 80% | |||||||||||||||
| 61-65 | 78% | |||||||||||||||
| 66+ | 83% |
Cooper's Hawk Winery & Restaurant's Customer Satisfaction score was rated the highest by customers who have used Cooper's Hawk Winery & Restaurant's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Cooper's Hawk Winery & Restaurant's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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}Cooper's Hawk Winery & Restaurant has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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430 E. Plainfield, La Grange, IL 60525 United States of America
https://chwinery.com/
7082155715
Cooper's Hawk Winery & Restaurant's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers ages 41-45.
Cooper's Hawk Winery & Restaurant's Customer Service score was rated 3.9 by both Female and Male customers on Comparably.
Cooper's Hawk Winery & Restaurant's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 3.9 | African American/Black | 3.9 |
Other 3.8 | Other | 3.8 |
Cooper's Hawk Winery & Restaurant's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
31-35 2.6 | 31-35 | 2.6 |
36-40 4.7 | 36-40 | 4.7 |
41-45 1.9 | 41-45 | 1.9 |
46-50 5 | 46-50 | 5 |
51-55 4 | 51-55 | 4 |
56-60 3.8 | 56-60 | 3.8 |
61-65 3.4 | 61-65 | 3.4 |
66+ 4.3 | 66+ | 4.3 |
Cooper's Hawk Winery & Restaurant's Customer Service score was rated the highest by customers who have used Cooper's Hawk Winery & Restaurant's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Cooper's Hawk Winery & Restaurant's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Legal industry customers.
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Cooper's Hawk Winery & Restaurant has a 2.5/5 stars for its overall company culture rated by their employees

In the Bottom 25% of Similar Sized Companies on Comparably.
Cooper's Hawk Winery & Restaurant scored a 29 for Net Promoter Score and a -49 for Employee Net Promoter Score. NPS gauges how likely a customer of Cooper's Hawk Winery & Restaurant would recommend the brand to a friend. ENPS measures how likely Cooper's Hawk Winery & Restaurant employees would recommend working at Cooper's Hawk Winery & Restaurant to a friend.
| 60% | Promoters |
|---|---|
| 9% | Passive |
| 31% | Detractors |
| 19% | Promoters |
|---|---|
| 13% | Passive |
| 68% | Detractors |