100
NPS
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Brand Page
Eps
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About Eps' Brand
EPS Corp. provides energy efficiency software that provides accurate and measurable energy usage data for plant and executive management.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
4.5/5
Customer Service
Eps NPS
Eps's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Eps's customers would recommend using the product based on a scale of -100 to 100.
Eps Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Eps NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eps Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Eps users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eps Product Quality
5/5
Eps has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Eps' overall Product Quality score rated by its users and customers.
Eps Product Information
Eps’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.energynpower.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Energy
SaaS
Eps Pricing
Eps ROI & Value For Money
5/5
Eps has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Eps' overall ROI score rated by its users and customers.
Eps Customer Satisfaction (CSAT)
Eps Customer Satisfaction (CSAT) Score
100 / 100
Eps has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Eps Customer Service
4.5/5
Eps has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Eps' overall Customer Service score rated by its users and customers.
About Eps's Customer Service
Address
150 Paularino Avenue, Suite A120, Costa Mesa, CA United States of America
Website
http://www.energynpower.com
Phone Number
866-377-7834
Eps as an Employer
3.1/5
Eps has a 3.1/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Eps scored a 100 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Eps would recommend the brand to a friend. ENPS measures how likely Eps employees would recommend working at Eps to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
