-13
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
DE Shaw
Marketing or Exec? Claim Your Free Account
About DE Shaw's Brand
Brand at a Glance
85%
Customer Loyalty
3.1/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
DE Shaw NPS
DE Shaw's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether DE Shaw's customers would recommend using the product based on a scale of -100 to 100.
DE Shaw Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
DE Shaw NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Aug 2021 50 | Aug 2021 | 50 |
Jan 2022 0 | Jan 2022 | 0 |
Sep 2022 -25 | Sep 2022 | -25 |
Mar 2023 0 | Mar 2023 | 0 |
Jun 2023 -17 | Jun 2023 | -17 |
Oct 2023 -29 | Oct 2023 | -29 |
Feb 2024 -13 | Feb 2024 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DE Shaw Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of DE Shaw users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DE Shaw Product Quality
3.1/5
DE Shaw has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock DE Shaw's overall Product Quality score rated by its users and customers.
DE Shaw Product Information
DE Shaw’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.deshaw.com/
DE Shaw Pricing
DE Shaw ROI & Value For Money
3.6/5
DE Shaw has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock DE Shaw's overall ROI score rated by its users and customers.
DE Shaw Customer Satisfaction (CSAT)
DE Shaw Customer Satisfaction (CSAT) Score
40 / 100
DE Shaw has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DE Shaw Customer Service
3.3/5
DE Shaw has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock DE Shaw's overall Customer Service score rated by its users and customers.
About DE Shaw's Customer Service
Website
https://www.deshaw.com/
DE Shaw as an Employer
Consumer vs. Employees
DE Shaw scored a -13 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of DE Shaw would recommend the brand to a friend. ENPS measures how likely DE Shaw employees would recommend working at DE Shaw to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
