-50
NPS
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Pulsara
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About Pulsara's Brand
Pulsara is the industry leading SaaS solution for improving the lives of patients and caregivers through innovative communication.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
Pulsara NPS
Pulsara's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Pulsara's customers would recommend using the product based on a scale of -100 to 100.
Pulsara Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Pulsara NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Apr 2022 -50 | Apr 2022 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pulsara Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Pulsara users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pulsara Product Quality
3.2/5
Pulsara has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pulsara's overall Product Quality score rated by its users and customers.
Pulsara Product Information
Pulsara’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.pulsara.com
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
SaaS
Pulsara Pricing
Pulsara ROI & Value For Money
2.7/5
Pulsara has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Pulsara Customer Satisfaction (CSAT)
Pulsara Customer Satisfaction (CSAT) Score
100 / 100
Pulsara has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pulsara Customer Service
3/5
Pulsara has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Pulsara's Customer Service
Address
2880 Technology Boulevard West, Bozeman, MT 59718
Website
http://www.pulsara.com
Phone Number
8779035642
Pulsara's Social Links
Pulsara as an Employer
4.7/5
Pulsara has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pulsara scored a -50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Pulsara would recommend the brand to a friend. ENPS measures how likely Pulsara employees would recommend working at Pulsara to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
