-25
NPS
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ISI
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About ISI's Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
ISI NPS
ISI's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether ISI's customers would recommend using the product based on a scale of -100 to 100.
ISI Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
ISI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Feb 2023 -66 | Feb 2023 | -66 |
Sep 2023 -25 | Sep 2023 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ISI Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ISI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ISI Product Quality
4/5
ISI has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ISI's overall Product Quality score rated by its users and customers.
ISI Product Information
ISI’s product quality score is a 4 out of 5 as rated by its users and customers.
ISI Pricing
ISI ROI & Value For Money
4.5/5
ISI has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ISI's overall ROI score rated by its users and customers.
ISI Customer Satisfaction (CSAT)
ISI Customer Satisfaction (CSAT) Score
100 / 100
ISI has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ISI Customer Service
4.5/5
ISI has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ISI's overall Customer Service score rated by its users and customers.
ISI as an Employer
3.3/5
ISI has a 3.3/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
ISI scored a -25 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of ISI would recommend the brand to a friend. ENPS measures how likely ISI employees would recommend working at ISI to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
