100
NPS
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Brand Page
AlloSource
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About AlloSource's Brand
Most respected nonprofit tissue banks in the US that develops, processes and distributes over 200 types of life-saving and life-enhancing allografts.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
AlloSource NPS
AlloSource's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether AlloSource's customers would recommend using the product based on a scale of -100 to 100.
AlloSource Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
AlloSource NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 100 | Jun 2023 | 100 |
Dec 2024 100 | Dec 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AlloSource Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AlloSource users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AlloSource Product Quality
5/5
AlloSource has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock AlloSource's overall Product Quality score rated by its users and customers.
AlloSource Product Information
AlloSource’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.allosource.org
- Company Size
- 201-500 Employees
Industry
Biotech and Pharmaceuticals
AlloSource Pricing
AlloSource ROI & Value For Money
5/5
AlloSource has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock AlloSource's overall ROI score rated by its users and customers.
AlloSource Customer Satisfaction (CSAT)
AlloSource Customer Satisfaction (CSAT) Score
100 / 100
AlloSource has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AlloSource Customer Service
5/5
AlloSource has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock AlloSource's overall Customer Service score rated by its users and customers.
About AlloSource's Customer Service
Address
6278 S. Troy Circle, Englewood, CO 80111
Website
http://www.allosource.org
AlloSource as an Employer
3.9/5
AlloSource has a 3.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
AlloSource scored a 100 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of AlloSource would recommend the brand to a friend. ENPS measures how likely AlloSource employees would recommend working at AlloSource to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
