-51
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SimpliSafe
Marketing or Exec? Claim Your Free Account
About SimpliSafe's Brand
Simpli Safe designs and develops wireless home security systems in the United States.
Brand at a Glance
69%
Customer Loyalty
2.1/5
Product Quality
2.4/5
Pricing
1.9/5
Customer Service
SimpliSafe NPS
SimpliSafe's Net Promoter Score (NPS) is a -51 with 22% Promoters, 5% Passives, and 73% Detractors. Net Promoter Score tracks whether SimpliSafe's customers would recommend using the product based on a scale of -100 to 100.
SimpliSafe Overall NPS
| 22% | Promoters |
|---|---|
| 5% | Passives |
| 73% | Detractors |
SimpliSafe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -51 | Jul 2024 | -51 |
Sep 2024 -49 | Sep 2024 | -49 |
Oct 2024 -49 | Oct 2024 | -49 |
Nov 2024 -52 | Nov 2024 | -52 |
Dec 2024 -54 | Dec 2024 | -54 |
Feb 2025 -54 | Feb 2025 | -54 |
Mar 2025 -54 | Mar 2025 | -54 |
May 2025 -56 | May 2025 | -56 |
Jun 2025 -52 | Jun 2025 | -52 |
Sep 2025 -50 | Sep 2025 | -50 |
Oct 2025 -50 | Oct 2025 | -50 |
Dec 2025 -52 | Dec 2025 | -52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SimpliSafe NPS by Gender
Male customers rated SimpliSafe's NPS 41 points higher than Female customers.
Male
-59
SimpliSafe's NPS was rated -59 by Male customers on Comparably.
15%
Promoters
11%
Passives
74%
Detractors
Female
-100
SimpliSafe's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
SimpliSafe NPS by Ethnicity
SimpliSafe's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
Other -100 | Other | -100 |
SimpliSafe NPS by Age
SimpliSafe's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
SimpliSafe NPS by Usage
SimpliSafe's NPS was rated the highest by customers who have used SimpliSafe's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -84 | 2 to 5 Years | -84 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
SimpliSafe Customer Reviews
Out of the 10 SimpliSafe customer reviews 2 were positive and 8 were constructive. SimpliSafe customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
SimpliSafe Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of SimpliSafe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SimpliSafe Customer Loyalty Score by Gender
Male customers rated SimpliSafe's Customer Loyalty score 11% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SimpliSafe.
Male
72%
Yes
Female
61%
Yes
SimpliSafe Customer Loyalty Score by Ethnicity
SimpliSafe's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SimpliSafe.
69
out of 100
Caucasian
74
out of 100
Other
SimpliSafe Customer Loyalty Score by Age
SimpliSafe's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SimpliSafe.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 78% | 51-55 | 78% |
56-60 61% | 56-60 | 61% |
66+ 66% | 66+ | 66% |
SimpliSafe Customer Loyalty Score by Usage
SimpliSafe's Customer Loyalty score was rated the highest by customers who have used SimpliSafe's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SimpliSafe Customer Loyalty Score by Industry
SimpliSafe's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
SimpliSafe Product Quality
2.1/5
SimpliSafe has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SimpliSafe's overall Product Quality score rated by its users and customers.
SimpliSafe Product Information
SimpliSafe’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated SimpliSafe's product the highest. Reviewers from the Tech industry rated SimpliSafe the lowest at 1.6.
- Website
- http://simplisafe.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Quick Insights into SimpliSafe Product Quality
SimpliSafe's Product Quality score was rated highest by customers who have used SimpliSafe's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked SimpliSafe's Product Quality.
Ranked SimpliSafe Product Quality the Highest
Ranked SimpliSafe Product Quality the Lowest
SimpliSafe Product Quality Score by Gender
Male customers rated SimpliSafe's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SimpliSafe.
Male
2/5
Female
1.5/5
SimpliSafe Product Quality Score by Ethnicity
SimpliSafe's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SimpliSafe.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 1.5 | Other | 1.5 |
SimpliSafe Product Quality Score by Age
SimpliSafe's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SimpliSafe.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 1.8 | 56-60 | 1.8 |
66+ 1.8 | 66+ | 1.8 |
SimpliSafe Product Quality Score by Usage
SimpliSafe's Product Quality score was rated the highest by customers who have used SimpliSafe's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SimpliSafe Product Quality Score by Industry
SimpliSafe's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
SimpliSafe Pricing
SimpliSafe ROI & Value For Money
2.4/5
SimpliSafe has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock SimpliSafe's overall ROI score rated by its users and customers.
SimpliSafe Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from SimpliSafe.
Quick Insights into SimpliSafe ROI
SimpliSafe's ROI score was rated highest by customers who have used SimpliSafe's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked SimpliSafe's ROI score.
Ranked SimpliSafe ROI the Highest
Ranked SimpliSafe ROI the Lowest
SimpliSafe ROI Score by Gender
Male customers rated SimpliSafe's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SimpliSafe.
Male
2.2/5
Female
1.5/5
SimpliSafe ROI Score by Ethnicity
SimpliSafe's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SimpliSafe.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.5 | Other | 1.5 |
SimpliSafe ROI Score by Age
SimpliSafe's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SimpliSafe.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.6 | 51-55 | 1.6 |
56-60 2 | 56-60 | 2 |
66+ 1.9 | 66+ | 1.9 |
SimpliSafe ROI Score by Usage
SimpliSafe's ROI score was rated the highest by customers who have used SimpliSafe's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SimpliSafe ROI Score by Industry
SimpliSafe's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
SimpliSafe Customer Satisfaction (CSAT)
SimpliSafe Customer Satisfaction (CSAT) Score
24 / 100
SimpliSafe has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
9%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
17%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SimpliSafe Customer Satisfaction
SimpliSafe's Customer Satisfaction score was rated highest by customers who have used SimpliSafe's products/services for 1 to 2 Years, and rated lowest by customers who have used SimpliSafe's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked SimpliSafe's Customer Satisfaction.
Ranked SimpliSafe Customer Satisfaction the Highest
Ranked SimpliSafe Customer Satisfaction the Lowest
SimpliSafe Customer Satisfaction Score by Gender
Male customers rated SimpliSafe's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SimpliSafe.
23 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 71% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 71% |
SimpliSafe Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SimpliSafe's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SimpliSafe.
17 / 100
Very Satisfied
8%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
74%
CSAT according to Other
SimpliSafe's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SimpliSafe.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
43%
Very Dissatisfied
57%
SimpliSafe Customer Satisfaction Score by Age
SimpliSafe's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SimpliSafe.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 66+ | 12% |
SimpliSafe Customer Satisfaction Score by Usage
SimpliSafe's Customer Satisfaction score was rated the highest by customers who have used SimpliSafe's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SimpliSafe Customer Satisfaction Score by Industry
SimpliSafe's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "SimpliSafe Customer Satisfaction Score by Industry",
"text": "SimpliSafe's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "SimpliSafe's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 20
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "SimpliSafe's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}SimpliSafe Customer Service
1.9/5
SimpliSafe has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock SimpliSafe's overall Customer Service score rated by its users and customers.
About SimpliSafe's Customer Service
Address
Boston, MA United States of America
Website
http://simplisafe.com/
Quick Insights into SimpliSafe Customer Service
SimpliSafe's Customer Service score was rated highest by customers who have used SimpliSafe's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked SimpliSafe's Customer Service score.
Ranked SimpliSafe Customer Service the Highest
Ranked SimpliSafe Customer Service the Lowest
SimpliSafe Customer Service Score by Gender
SimpliSafe's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SimpliSafe.
Male
1.5/5
Female
1.5/5
SimpliSafe Customer Service Score by Ethnicity
SimpliSafe's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SimpliSafe.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
SimpliSafe Customer Service Score by Age
SimpliSafe's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SimpliSafe.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
SimpliSafe Customer Service Score by Usage
SimpliSafe's Customer Service score was rated the highest by customers who have used SimpliSafe's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SimpliSafe Customer Service Score by Industry
SimpliSafe's Customer Service score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
SimpliSafe as an Employer
2.8/5
SimpliSafe has a 2.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
SimpliSafe scored a -51 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of SimpliSafe would recommend the brand to a friend. ENPS measures how likely SimpliSafe employees would recommend working at SimpliSafe to a friend.
Net Promoter Score
-51
NPS Score
| 22% | Promoters |
|---|---|
| 5% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 31% | Promoters |
|---|---|
| 31% | Passive |
| 38% | Detractors |
