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NPS
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DBI
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About DBI's Brand
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
DBI NPS
DBI's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether DBI's customers would recommend using the product based on a scale of -100 to 100.
DBI Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
DBI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
May 2023 50 | May 2023 | 50 |
Mar 2025 0 | Mar 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DBI Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of DBI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DBI Product Quality
3.2/5
DBI has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock DBI's overall Product Quality score rated by its users and customers.
DBI Product Information
DBI’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
DBI Pricing
DBI ROI & Value For Money
3/5
DBI has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock DBI's overall ROI score rated by its users and customers.
DBI Customer Satisfaction (CSAT)
DBI Customer Satisfaction (CSAT) Score
50 / 100
DBI has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DBI Customer Service
2.7/5
DBI has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock DBI's overall Customer Service score rated by its users and customers.
DBI as an Employer
2.5/5
DBI has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
DBI scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of DBI would recommend the brand to a friend. ENPS measures how likely DBI employees would recommend working at DBI to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
