-40
NPS
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Panasonic Automotive Company
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About Panasonic Automotive Company's Brand
We don't just strive to put tomorrow's technology on the road, we pride ourselves on recruiting the best and the brightest to do it.
Brand at a Glance
54%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Panasonic Automotive Company NPS
Panasonic Automotive Company's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Panasonic Automotive Company's customers would recommend using the product based on a scale of -100 to 100.
Panasonic Automotive Company Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Panasonic Automotive Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Jan 2022 50 | Jan 2022 | 50 |
May 2022 0 | May 2022 | 0 |
Nov 2022 -40 | Nov 2022 | -40 |
Dec 2022 -17 | Dec 2022 | -17 |
Jan 2023 -15 | Jan 2023 | -15 |
Jun 2023 -25 | Jun 2023 | -25 |
May 2024 -40 | May 2024 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Panasonic Automotive Company Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Panasonic Automotive Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Panasonic Automotive Company Product Quality
3.4/5
Panasonic Automotive Company has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Panasonic Automotive Company Product Information
Panasonic Automotive Company’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Automotive and Transportation
Panasonic Automotive Company Pricing
Panasonic Automotive Company ROI & Value For Money
3.2/5
Panasonic Automotive Company has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Panasonic Automotive Company Customer Satisfaction (CSAT)
Panasonic Automotive Company Customer Satisfaction (CSAT) Score
71 / 100
Panasonic Automotive Company has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
42%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Panasonic Automotive Company Customer Service
3.4/5
Panasonic Automotive Company has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Panasonic Automotive Company's Customer Service
Address
776 highway 74 South, Peachtree City, GA 30269
Website
https://careers.panasonic-automotive.com/
Phone Number
(770) 487-3356
Panasonic Automotive Company's Social Links
Panasonic Automotive Company as an Employer
4.6/5
Panasonic Automotive Company has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of Panasonic Automotive Company
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Panasonic Automotive Company scored a -40 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of Panasonic Automotive Company would recommend the brand to a friend. ENPS measures how likely Panasonic Automotive Company employees would recommend working at Panasonic Automotive Company to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 59% | Promoters |
|---|---|
| 29% | Passive |
| 12% | Detractors |
