33
NPS
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TriHealth Inc
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About TriHealth Inc's Brand
"Trihealth, a not-for-profit health system, provides clinical, educational, preventive, and social programs through its hospitals."
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
TriHealth Inc NPS
TriHealth Inc's Net Promoter Score (NPS) is a 33 with 61% Promoters, 11% Passives, and 28% Detractors. Net Promoter Score tracks whether TriHealth Inc's customers would recommend using the product based on a scale of -100 to 100.
TriHealth Inc Overall NPS
| 61% | Promoters |
|---|---|
| 11% | Passives |
| 28% | Detractors |
TriHealth Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Jan 2021 20 | Jan 2021 | 20 |
Feb 2021 33 | Feb 2021 | 33 |
Apr 2021 50 | Apr 2021 | 50 |
Apr 2022 44 | Apr 2022 | 44 |
Jul 2022 50 | Jul 2022 | 50 |
Dec 2022 41 | Dec 2022 | 41 |
Jan 2023 38 | Jan 2023 | 38 |
Feb 2023 43 | Feb 2023 | 43 |
Jun 2023 25 | Jun 2023 | 25 |
Dec 2023 28 | Dec 2023 | 28 |
Aug 2024 34 | Aug 2024 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TriHealth Inc NPS by Gender
TriHealth Inc's NPS was rated 67 by Female customers on Comparably.
Female
67
TriHealth Inc's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
TriHealth Inc's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
TriHealth Inc NPS by Ethnicity
TriHealth Inc's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
TriHealth Inc NPS by Usage
TriHealth Inc's NPS was rated the highest by customers who have used TriHealth Inc's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years 34 | Over 10 Years | 34 |
TriHealth Inc Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of TriHealth Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TriHealth Inc Customer Loyalty Score by Gender
TriHealth Inc's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TriHealth Inc.
Female
100%
Yes
Male
N/A
Yes
TriHealth Inc Customer Loyalty Score by Ethnicity
TriHealth Inc's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TriHealth Inc.
70
out of 100
Caucasian
TriHealth Inc Customer Loyalty Score by Usage
TriHealth Inc's Customer Loyalty score was rated 100% by customers who have used TriHealth Inc's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TriHealth Inc Customer Loyalty Score by Industry
TriHealth Inc's Customer Loyalty score was rated 78% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TriHealth Inc Product Quality
4/5
TriHealth Inc has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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TriHealth Inc Product Information
TriHealth Inc’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated TriHealth Inc's product the highest.
- Website
- http://www.trihealth.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into TriHealth Inc Product Quality
TriHealth Inc's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used TriHealth Inc's products/services for Over 10 Years.
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Ranked TriHealth Inc Product Quality the Highest
Ranked TriHealth Inc Product Quality the Lowest
TriHealth Inc Product Quality Score by Gender
TriHealth Inc's Product Quality score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TriHealth Inc.
Female
4.3/5
Male
N/A
TriHealth Inc Product Quality Score by Ethnicity
TriHealth Inc's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TriHealth Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
TriHealth Inc Product Quality Score by Usage
TriHealth Inc's Product Quality score was rated the highest by customers who have used TriHealth Inc's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TriHealth Inc Product Quality Score by Industry
TriHealth Inc's Product Quality score was rated 4.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
TriHealth Inc Pricing
TriHealth Inc ROI & Value For Money
3.7/5
TriHealth Inc has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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TriHealth Inc Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into TriHealth Inc ROI
TriHealth Inc's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used TriHealth Inc's products/services for Over 10 Years.
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Ranked TriHealth Inc ROI the Highest
Ranked TriHealth Inc ROI the Lowest
TriHealth Inc ROI Score by Gender
TriHealth Inc's ROI score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TriHealth Inc.
Female
4/5
Male
N/A
TriHealth Inc ROI Score by Ethnicity
TriHealth Inc's ROI score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TriHealth Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
TriHealth Inc ROI Score by Usage
TriHealth Inc's ROI score was rated the highest by customers who have used TriHealth Inc's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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TriHealth Inc ROI Score by Industry
TriHealth Inc's ROI score was rated 4.2 stars by Healthcare, Hospitals and Medicine industry customers.
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TriHealth Inc Customer Satisfaction (CSAT)
TriHealth Inc Customer Satisfaction (CSAT) Score
78 / 100
TriHealth Inc has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TriHealth Inc Customer Satisfaction
TriHealth Inc's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked TriHealth Inc's Customer Satisfaction.
Ranked TriHealth Inc Customer Satisfaction the Highest
TriHealth Inc Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TriHealth Inc's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TriHealth Inc.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
TriHealth Inc Customer Satisfaction Score by Industry
TriHealth Inc's Customer Satisfaction score was rated 100 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "TriHealth Inc Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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}TriHealth Inc Customer Service
3.9/5
TriHealth Inc has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About TriHealth Inc's Customer Service
Address
Cincinnati, OH United States of America
Website
http://www.trihealth.com/
Quick Insights into TriHealth Inc Customer Service
TriHealth Inc's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used TriHealth Inc's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked TriHealth Inc's Customer Service score.
Ranked TriHealth Inc Customer Service the Highest
Ranked TriHealth Inc Customer Service the Lowest
TriHealth Inc Customer Service Score by Gender
TriHealth Inc's Customer Service score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TriHealth Inc.
Female
4.5/5
Male
N/A
TriHealth Inc Customer Service Score by Ethnicity
TriHealth Inc's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TriHealth Inc.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
TriHealth Inc Customer Service Score by Usage
TriHealth Inc's Customer Service score was rated the highest by customers who have used TriHealth Inc's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
TriHealth Inc Customer Service Score by Industry
TriHealth Inc's Customer Service score was rated 4.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
TriHealth Inc as an Employer
4.2/5
TriHealth Inc has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
TriHealth Inc scored a 33 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of TriHealth Inc would recommend the brand to a friend. ENPS measures how likely TriHealth Inc employees would recommend working at TriHealth Inc to a friend.
Net Promoter Score
33
NPS Score
| 61% | Promoters |
|---|---|
| 11% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 55% | Promoters |
|---|---|
| 16% | Passive |
| 29% | Detractors |
