-40
NPS
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ZAGG.com
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About ZAGG.com's Brand
Brand at a Glance
84%
Customer Loyalty
2.7/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
ZAGG.com NPS
ZAGG.com's Net Promoter Score (NPS) is a -40 with 27% Promoters, 6% Passives, and 67% Detractors. Net Promoter Score tracks whether ZAGG.com's customers would recommend using the product based on a scale of -100 to 100.
ZAGG.com Overall NPS
| 27% | Promoters |
|---|---|
| 6% | Passives |
| 67% | Detractors |
ZAGG.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -12 | Nov 2023 | -12 |
Dec 2023 -17 | Dec 2023 | -17 |
Jan 2024 -18 | Jan 2024 | -18 |
Feb 2024 -23 | Feb 2024 | -23 |
Apr 2024 -25 | Apr 2024 | -25 |
May 2024 -27 | May 2024 | -27 |
Jun 2024 -32 | Jun 2024 | -32 |
Jan 2025 -34 | Jan 2025 | -34 |
Feb 2025 -37 | Feb 2025 | -37 |
Mar 2025 -37 | Mar 2025 | -37 |
May 2025 -39 | May 2025 | -39 |
Jan 2026 -39 | Jan 2026 | -39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZAGG.com NPS by Gender
Female customers rated ZAGG.com's NPS 100 points higher than Male customers.
Male
-100
ZAGG.com's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
0
ZAGG.com's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
ZAGG.com NPS by Ethnicity
ZAGG.com's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -24 | Caucasian | -24 |
Other -20 | Other | -20 |
ZAGG.com NPS by Age
ZAGG.com's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
ZAGG.com NPS by Usage
ZAGG.com's NPS was rated the highest by customers who have used ZAGG.com's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -42 | 5 to 10 Years | -42 |
Over 10 Years 34 | Over 10 Years | 34 |
ZAGG.com Customer Reviews
Out of the 7 ZAGG.com customer reviews 3 were positive and 4 were constructive. ZAGG.com customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ZAGG.com Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of ZAGG.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ZAGG.com Customer Loyalty Score by Gender
Female customers rated ZAGG.com's Customer Loyalty score 13% higher than Male customers.
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Male
74%
Yes
Female
87%
Yes
ZAGG.com Customer Loyalty Score by Ethnicity
ZAGG.com's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ZAGG.com.
86
out of 100
Caucasian
82
out of 100
Other
ZAGG.com Customer Loyalty Score by Age
ZAGG.com's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ZAGG.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
61-65 64% | 61-65 | 64% |
66+ 100% | 66+ | 100% |
ZAGG.com Customer Loyalty Score by Usage
ZAGG.com's Customer Loyalty score was rated the highest by customers who have used ZAGG.com's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ZAGG.com Customer Loyalty Score by Industry
ZAGG.com's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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ZAGG.com Product Quality
2.7/5
ZAGG.com has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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ZAGG.com Product Information
ZAGG.com’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ZAGG.com's product the highest. Reviewers from the Accounting industry rated ZAGG.com the lowest at 1.5.
- Website
- http://www.zagg.com
- Company Size
- 201-500 Employees
Quick Insights into ZAGG.com Product Quality
ZAGG.com's Product Quality score was rated highest by customers who have used ZAGG.com's products/services for Over 10 Years, and rated lowest by Male customers.
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Ranked ZAGG.com Product Quality the Highest
Ranked ZAGG.com Product Quality the Lowest
ZAGG.com Product Quality Score by Gender
Female customers rated ZAGG.com's Product Quality score 1.8 stars higher than Male customers.
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Male
1.5/5
Female
3.3/5
ZAGG.com Product Quality Score by Ethnicity
ZAGG.com's Product Quality score was rated 2.7 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ZAGG.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 2.7 | Other | 2.7 |
ZAGG.com Product Quality Score by Age
ZAGG.com's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ZAGG.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2.7 | 66+ | 2.7 |
ZAGG.com Product Quality Score by Usage
ZAGG.com's Product Quality score was rated the highest by customers who have used ZAGG.com's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ZAGG.com Product Quality Score by Industry
ZAGG.com's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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ZAGG.com Pricing
ZAGG.com ROI & Value For Money
2.3/5
ZAGG.com has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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ZAGG.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into ZAGG.com ROI
ZAGG.com's ROI score was rated highest by customers who have used ZAGG.com's products/services for Over 10 Years, and rated lowest by customers from the Tech industry.
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Ranked ZAGG.com ROI the Highest
Ranked ZAGG.com ROI the Lowest
ZAGG.com ROI Score by Gender
Female customers rated ZAGG.com's ROI score 1.6 stars higher than Male customers.
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Male
1.5/5
Female
3.1/5
ZAGG.com ROI Score by Ethnicity
ZAGG.com's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ZAGG.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 3.1 | Other | 3.1 |
ZAGG.com ROI Score by Age
ZAGG.com's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ZAGG.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
61-65 2 | 61-65 | 2 |
66+ 2.5 | 66+ | 2.5 |
ZAGG.com ROI Score by Usage
ZAGG.com's ROI score was rated the highest by customers who have used ZAGG.com's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ZAGG.com ROI Score by Industry
ZAGG.com's ROI score was rated 1.5 stars by both Accounting and Tech industry customers.
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ZAGG.com Customer Satisfaction (CSAT)
ZAGG.com Customer Satisfaction (CSAT) Score
36 / 100
ZAGG.com has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
7%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
7%
Very Dissatisfied
48%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ZAGG.com Customer Satisfaction
ZAGG.com's Customer Satisfaction score was rated highest by customers who have used ZAGG.com's products/services for Over 10 Years, and rated lowest by customers from the Accounting industry.
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Ranked ZAGG.com Customer Satisfaction the Highest
Ranked ZAGG.com Customer Satisfaction the Lowest
ZAGG.com Customer Satisfaction Score by Gender
Female customers rated ZAGG.com's Customer Satisfaction score 36 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ZAGG.com.
14 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 86% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 36% |
ZAGG.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ZAGG.com's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
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38 / 100
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
54%
CSAT according to Other
ZAGG.com's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ZAGG.com.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
ZAGG.com Customer Satisfaction Score by Age
ZAGG.com's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ZAGG.com.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 29% |
ZAGG.com Customer Satisfaction Score by Usage
ZAGG.com's Customer Satisfaction score was rated the highest by customers who have used ZAGG.com's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ZAGG.com Customer Satisfaction Score by Industry
ZAGG.com's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}ZAGG.com Customer Service
2.2/5
ZAGG.com has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About ZAGG.com's Customer Service
Website
http://www.zagg.com
Quick Insights into ZAGG.com Customer Service
ZAGG.com's Customer Service score was rated highest by customers who have used ZAGG.com's products/services for Over 10 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked ZAGG.com's Customer Service score.
Ranked ZAGG.com Customer Service the Highest
Ranked ZAGG.com Customer Service the Lowest
ZAGG.com Customer Service Score by Gender
Female customers rated ZAGG.com's Customer Service score 1.3 stars higher than Male customers.
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Male
1.5/5
Female
2.8/5
ZAGG.com Customer Service Score by Ethnicity
ZAGG.com's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ZAGG.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 2.7 | Other | 2.7 |
ZAGG.com Customer Service Score by Age
ZAGG.com's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ZAGG.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.7 | 66+ | 1.7 |
ZAGG.com Customer Service Score by Usage
ZAGG.com's Customer Service score was rated the highest by customers who have used ZAGG.com's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ZAGG.com Customer Service Score by Industry
ZAGG.com's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
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ZAGG.com as an Employer
2.2/5
ZAGG.com has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
ZAGG.com scored a -40 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of ZAGG.com would recommend the brand to a friend. ENPS measures how likely ZAGG.com employees would recommend working at ZAGG.com to a friend.
Net Promoter Score
-40
NPS Score
| 27% | Promoters |
|---|---|
| 6% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 10% | Promoters |
|---|---|
| 20% | Passive |
| 70% | Detractors |
