-20
NPS
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Brand Page
Tinker Federal Credit Union
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About Tinker Federal Credit Union's Brand
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Tinker Federal Credit Union NPS
Tinker Federal Credit Union's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Tinker Federal Credit Union's customers would recommend using the product based on a scale of -100 to 100.
Tinker Federal Credit Union Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Tinker Federal Credit Union NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2025 -20 | Jan 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tinker Federal Credit Union Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Tinker Federal Credit Union users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tinker Federal Credit Union Product Quality
3/5
Tinker Federal Credit Union has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Tinker Federal Credit Union's overall Product Quality score rated by its users and customers.
Tinker Federal Credit Union Product Information
Tinker Federal Credit Union’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.tinkerfcu.org/
- Company Size
- 501-1,000 Employees
Tinker Federal Credit Union Pricing
Tinker Federal Credit Union ROI & Value For Money
3/5
Tinker Federal Credit Union has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Tinker Federal Credit Union Customer Satisfaction (CSAT)
Tinker Federal Credit Union Customer Satisfaction (CSAT) Score
25 / 100
Tinker Federal Credit Union has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tinker Federal Credit Union Customer Service
2.7/5
Tinker Federal Credit Union has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Tinker Federal Credit Union's Customer Service
Website
http://www.tinkerfcu.org/
Tinker Federal Credit Union as an Employer
4.3/5
Tinker Federal Credit Union has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
CEO of Tinker Federal Credit Union
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Tinker Federal Credit Union scored a -20 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Tinker Federal Credit Union would recommend the brand to a friend. ENPS measures how likely Tinker Federal Credit Union employees would recommend working at Tinker Federal Credit Union to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
