36
NPS
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TSIA
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About TSIA's Brand
TSIA operates as an association for Technology and IT service professionals.
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
TSIA NPS
TSIA's Net Promoter Score (NPS) is a 36 with 49% Promoters, 38% Passives, and 13% Detractors. Net Promoter Score tracks whether TSIA's customers would recommend using the product based on a scale of -100 to 100.
TSIA Overall NPS
| 49% | Promoters |
|---|---|
| 38% | Passives |
| 13% | Detractors |
TSIA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Jul 2022 -50 | Jul 2022 | -50 |
Nov 2022 -33 | Nov 2022 | -33 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
Mar 2024 17 | Mar 2024 | 17 |
Apr 2024 27 | Apr 2024 | 27 |
Jun 2025 38 | Jun 2025 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TSIA Customer Reviews
Out of the 2 TSIA customer reviews 2 were positive and 0 were constructive. TSIA customer reviews reflect that all customers have a favorable experience using the products/services of the company.
TSIA Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of TSIA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TSIA Product Quality
3.7/5
TSIA has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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TSIA Product Information
TSIA’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- tsia.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
TSIA Pricing
TSIA ROI & Value For Money
3.8/5
TSIA has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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TSIA Customer Satisfaction (CSAT)
TSIA Customer Satisfaction (CSAT) Score
87 / 100
TSIA has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
63%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TSIA Customer Service
3.7/5
TSIA has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About TSIA's Customer Service
Address
San Diego, CA United States of America
Website
tsia.com
Consumer vs. Employees
TSIA scored a 36 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of TSIA would recommend the brand to a friend. ENPS measures how likely TSIA employees would recommend working at TSIA to a friend.
Net Promoter Score
36
NPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
