50
NPS
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Tangram Interiors
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About Tangram Interiors' Brand
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
3.5/5
Customer Service
Tangram Interiors NPS
Tangram Interiors's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Tangram Interiors's customers would recommend using the product based on a scale of -100 to 100.
Tangram Interiors Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Tangram Interiors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Apr 2023 0 | Apr 2023 | 0 |
Nov 2023 33 | Nov 2023 | 33 |
Jun 2024 50 | Jun 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tangram Interiors Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Tangram Interiors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tangram Interiors Product Quality
4.5/5
Tangram Interiors has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Tangram Interiors Product Information
Tangram Interiors’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Tangram Interiors Pricing
Tangram Interiors ROI & Value For Money
5/5
Tangram Interiors has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Tangram Interiors Customer Satisfaction (CSAT)
Tangram Interiors Customer Satisfaction (CSAT) Score
67 / 100
Tangram Interiors has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tangram Interiors Customer Service
3.5/5
Tangram Interiors has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Tangram Interiors's Customer Service
Website
http://www.tangraminteriors.com
Tangram Interiors as an Employer
2.8/5
Tangram Interiors has a 2.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Tangram Interiors scored a 50 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Tangram Interiors would recommend the brand to a friend. ENPS measures how likely Tangram Interiors employees would recommend working at Tangram Interiors to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
