0
NPS
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Brand Page
UCC
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About UCC's Brand
"University College Cork offers undergraduate, masters and research degree programs."
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
UCC NPS
UCC's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether UCC's customers would recommend using the product based on a scale of -100 to 100.
UCC Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
UCC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Oct 2023 0 | Oct 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UCC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of UCC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UCC Product Quality
2.5/5
UCC has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UCC's overall Product Quality score rated by its users and customers.
UCC Product Information
UCC’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.ucc.ie/en/
- Company Size
- 201-500 Employees
Industry
Tech
Education
UCC Pricing
UCC ROI & Value For Money
3/5
UCC has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock UCC's overall ROI score rated by its users and customers.
UCC Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UCC Customer Service
3/5
UCC has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock UCC's overall Customer Service score rated by its users and customers.
About UCC's Customer Service
Address
Cora, WY United States of America
Website
http://www.ucc.ie/en/
UCC as an Employer
2.8/5
UCC has a 2.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
UCC scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of UCC would recommend the brand to a friend. ENPS measures how likely UCC employees would recommend working at UCC to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
