-4
NPS
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TeamHealth
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About TeamHealth's Brand
Team Health provides outsourced healthcare professional staffing and administrative services to hospitals and other healthcare providers.
Brand at a Glance
64%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
TeamHealth NPS
TeamHealth's Net Promoter Score (NPS) is a -4 with 37% Promoters, 22% Passives, and 41% Detractors. Net Promoter Score tracks whether TeamHealth's customers would recommend using the product based on a scale of -100 to 100.
TeamHealth Overall NPS
| 37% | Promoters |
|---|---|
| 22% | Passives |
| 41% | Detractors |
TeamHealth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -24 | Sep 2023 | -24 |
Oct 2023 -14 | Oct 2023 | -14 |
Nov 2023 -20 | Nov 2023 | -20 |
Feb 2024 -20 | Feb 2024 | -20 |
Mar 2024 -23 | Mar 2024 | -23 |
Jun 2024 -22 | Jun 2024 | -22 |
Jul 2024 -21 | Jul 2024 | -21 |
Aug 2024 -16 | Aug 2024 | -16 |
Dec 2024 -10 | Dec 2024 | -10 |
Feb 2025 -3 | Feb 2025 | -3 |
Jul 2025 -1 | Jul 2025 | -1 |
Nov 2025 -4 | Nov 2025 | -4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TeamHealth NPS by Gender
Female customers rated TeamHealth's NPS 23 points higher than Male customers.
Male
-40
TeamHealth's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
-17
TeamHealth's NPS was rated -17 by Female customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
TeamHealth NPS by Ethnicity
TeamHealth's NPS was rated -23 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -23 | Caucasian | -23 |
TeamHealth NPS by Usage
TeamHealth's NPS was rated the highest by customers who have used TeamHealth's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
TeamHealth Customer Reviews
Out of the 4 TeamHealth customer reviews 3 were positive and 1 was constructive. TeamHealth customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
TeamHealth Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of TeamHealth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TeamHealth Customer Loyalty Score by Gender
Female customers rated TeamHealth's Customer Loyalty score 24% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TeamHealth.
Male
46%
Yes
Female
70%
Yes
TeamHealth Customer Loyalty Score by Ethnicity
TeamHealth's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TeamHealth.
40
out of 100
Caucasian
TeamHealth Customer Loyalty Score by Usage
TeamHealth's Customer Loyalty score was rated the highest by customers who have used TeamHealth's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TeamHealth Customer Loyalty Score by Industry
TeamHealth's Customer Loyalty score was rated 40% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TeamHealth Product Quality
3.2/5
TeamHealth has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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TeamHealth Product Information
TeamHealth’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated TeamHealth's product the highest.
- Website
- https://teamhealth.com
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into TeamHealth Product Quality
TeamHealth's Product Quality score was rated highest by customers who have used TeamHealth's products/services for 1 to 2 Years, and rated lowest by customers who have used TeamHealth's products/services for Less than 1 Year.
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Ranked TeamHealth Product Quality the Highest
Ranked TeamHealth Product Quality the Lowest
TeamHealth Product Quality Score by Gender
Female customers rated TeamHealth's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TeamHealth.
Male
2.5/5
Female
2.7/5
TeamHealth Product Quality Score by Ethnicity
TeamHealth's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TeamHealth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
TeamHealth Product Quality Score by Usage
TeamHealth's Product Quality score was rated the highest by customers who have used TeamHealth's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TeamHealth Product Quality Score by Industry
TeamHealth's Product Quality score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
TeamHealth Pricing
TeamHealth ROI & Value For Money
3.1/5
TeamHealth has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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TeamHealth Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into TeamHealth ROI
TeamHealth's ROI score was rated highest by customers who have used TeamHealth's products/services for 1 to 2 Years, and rated lowest by customers who have used TeamHealth's products/services for Less than 1 Year.
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Ranked TeamHealth ROI the Highest
Ranked TeamHealth ROI the Lowest
TeamHealth ROI Score by Gender
Female customers rated TeamHealth's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TeamHealth.
Male
2.1/5
Female
2.7/5
TeamHealth ROI Score by Ethnicity
TeamHealth's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TeamHealth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
TeamHealth ROI Score by Usage
TeamHealth's ROI score was rated the highest by customers who have used TeamHealth's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TeamHealth ROI Score by Industry
TeamHealth's ROI score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
TeamHealth Customer Satisfaction (CSAT)
TeamHealth Customer Satisfaction (CSAT) Score
62 / 100
TeamHealth has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
27%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
8%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TeamHealth Customer Satisfaction
TeamHealth's Customer Satisfaction score was rated highest by customers who have used TeamHealth's products/services for 1 to 2 Years, and rated lowest by customers who have used TeamHealth's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked TeamHealth's Customer Satisfaction.
Ranked TeamHealth Customer Satisfaction the Highest
Ranked TeamHealth Customer Satisfaction the Lowest
TeamHealth Customer Satisfaction Score by Gender
TeamHealth's Customer Satisfaction score was rated 50 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TeamHealth.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
50 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
TeamHealth Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TeamHealth's Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TeamHealth.
44 / 100
Very Satisfied
33%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
56%
TeamHealth Customer Satisfaction Score by Usage
TeamHealth's Customer Satisfaction score was rated the highest by customers who have used TeamHealth's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
TeamHealth Customer Satisfaction Score by Industry
TeamHealth's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
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}TeamHealth Customer Service
3/5
TeamHealth has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock TeamHealth's overall Customer Service score rated by its users and customers.
About TeamHealth's Customer Service
Address
265 Brookview Centre Way #400, Knoxville, TN 37919
Website
https://teamhealth.com
Phone Number
3379672703
Quick Insights into TeamHealth Customer Service
TeamHealth's Customer Service score was rated highest by customers who have used TeamHealth's products/services for 1 to 2 Years, and rated lowest by customers who have used TeamHealth's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked TeamHealth's Customer Service score.
Ranked TeamHealth Customer Service the Highest
Ranked TeamHealth Customer Service the Lowest
TeamHealth Customer Service Score by Gender
Male customers rated TeamHealth's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TeamHealth.
Male
2.9/5
Female
2.6/5
TeamHealth Customer Service Score by Ethnicity
TeamHealth's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TeamHealth.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
TeamHealth Customer Service Score by Usage
TeamHealth's Customer Service score was rated the highest by customers who have used TeamHealth's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
TeamHealth Customer Service Score by Industry
TeamHealth's Customer Service score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
TeamHealth as an Employer
3.4/5
TeamHealth has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
TeamHealth scored a -4 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of TeamHealth would recommend the brand to a friend. ENPS measures how likely TeamHealth employees would recommend working at TeamHealth to a friend.
Net Promoter Score
-4
NPS Score
| 37% | Promoters |
|---|---|
| 22% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
