-50
NPS
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Franklin Energy
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About Franklin Energy's Brand
Franklin Energy delivers flexible energy efficiency and grid optimization programs that enable utilities to achieve their highest-priority goals.
Brand at a Glance
74%
Customer Loyalty
2.4/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
Franklin Energy NPS
Franklin Energy's Net Promoter Score (NPS) is a -50 with 21% Promoters, 8% Passives, and 71% Detractors. Net Promoter Score tracks whether Franklin Energy's customers would recommend using the product based on a scale of -100 to 100.
Franklin Energy Overall NPS
| 21% | Promoters |
|---|---|
| 8% | Passives |
| 71% | Detractors |
Franklin Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Jan 2022 33 | Jan 2022 | 33 |
Jul 2022 0 | Jul 2022 | 0 |
Dec 2022 -17 | Dec 2022 | -17 |
Apr 2023 -1 | Apr 2023 | -1 |
Aug 2023 -13 | Aug 2023 | -13 |
Oct 2023 -22 | Oct 2023 | -22 |
Nov 2023 -30 | Nov 2023 | -30 |
Feb 2024 -36 | Feb 2024 | -36 |
Aug 2024 -41 | Aug 2024 | -41 |
Aug 2025 -46 | Aug 2025 | -46 |
Oct 2025 -50 | Oct 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Franklin Energy NPS by Ethnicity
Franklin Energy's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Franklin Energy Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Franklin Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Franklin Energy Customer Loyalty Score by Ethnicity
Franklin Energy's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
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40
out of 100
Caucasian
Franklin Energy Product Quality
2.4/5
Franklin Energy has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Franklin Energy Product Information
Franklin Energy’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Utilities
Quick Insights into Franklin Energy Product Quality
Franklin Energy's Product Quality score was rated highest by Caucasian customers.
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Ranked Franklin Energy Product Quality the Highest
Franklin Energy Product Quality Score by Ethnicity
Franklin Energy's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Franklin Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Franklin Energy Pricing
Franklin Energy ROI & Value For Money
2.2/5
Franklin Energy has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into Franklin Energy ROI
Franklin Energy's ROI score was rated highest by Caucasian customers.
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Ranked Franklin Energy ROI the Highest
Franklin Energy ROI Score by Ethnicity
Franklin Energy's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Franklin Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Franklin Energy Customer Satisfaction (CSAT)
Franklin Energy Customer Satisfaction (CSAT) Score
54 / 100
Franklin Energy has an overall Customer Satisfaction score of 54 rated by its users and customers.
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Very Satisfied
27%
Satisfied
27%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Franklin Energy Customer Satisfaction
Franklin Energy's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Franklin Energy Customer Satisfaction the Highest
Franklin Energy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Franklin Energy's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Franklin Energy.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Franklin Energy Customer Service
2.1/5
Franklin Energy has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Franklin Energy's Customer Service
Address
102 North Franklin Street, Port Washington, WI 53074
Website
http://www.franklinenergy.com
Franklin Energy's Social Links
Quick Insights into Franklin Energy Customer Service
Franklin Energy's Customer Service score was rated highest by Caucasian customers.
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Ranked Franklin Energy Customer Service the Highest
Franklin Energy Customer Service Score by Ethnicity
Franklin Energy's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Franklin Energy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Franklin Energy as an Employer
4.5/5
Franklin Energy has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Franklin Energy scored a -50 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Franklin Energy would recommend the brand to a friend. ENPS measures how likely Franklin Energy employees would recommend working at Franklin Energy to a friend.
Net Promoter Score
-50
NPS Score
| 21% | Promoters |
|---|---|
| 8% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 55% | Promoters |
|---|---|
| 10% | Passive |
| 35% | Detractors |
