100
NPS
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PointRight
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About PointRight's Brand
PointRight has been delivering leading predictive analytics solutions to thousands of organizations.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
4.5/5
Customer Service
PointRight NPS
PointRight's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether PointRight's customers would recommend using the product based on a scale of -100 to 100.
PointRight Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
PointRight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
May 2024 100 | May 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PointRight Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of PointRight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PointRight Product Quality
2.5/5
PointRight has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PointRight's overall Product Quality score rated by its users and customers.
PointRight Product Information
PointRight’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.pointright.com
- Company Size
- 11-50 Employees
Industry
Business Services
PointRight Pricing
PointRight ROI & Value For Money
3/5
PointRight has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock PointRight's overall ROI score rated by its users and customers.
PointRight Customer Satisfaction (CSAT)
PointRight Customer Satisfaction (CSAT) Score
100 / 100
PointRight has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PointRight Customer Service
4.5/5
PointRight has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PointRight's overall Customer Service score rated by its users and customers.
About PointRight's Customer Service
Address
150 Cambridge Park Dr, Suite 301, Cambridge, MA 02140
Website
http://www.pointright.com
Phone Number
7814515900
PointRight as an Employer
3.0/5
PointRight has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
PointRight scored a 100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of PointRight would recommend the brand to a friend. ENPS measures how likely PointRight employees would recommend working at PointRight to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
