40
NPS
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KEEN
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About KEEN's Brand
Professional cleaning company in Lodon.
Brand at a Glance
65%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.2/5
Customer Service
KEEN NPS
KEEN's Net Promoter Score (NPS) is a 40 with 70% Promoters, 0% Passives, and 30% Detractors. Net Promoter Score tracks whether KEEN's customers would recommend using the product based on a scale of -100 to 100.
KEEN Overall NPS
| 70% | Promoters |
|---|---|
| 0% | Passives |
| 30% | Detractors |
KEEN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -33 | Oct 2020 | -33 |
Jul 2021 -20 | Jul 2021 | -20 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 15 | Apr 2022 | 15 |
Aug 2022 25 | Aug 2022 | 25 |
Feb 2023 40 | Feb 2023 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KEEN NPS by Gender
KEEN's NPS was rated 34 by Male customers on Comparably.
Male
34
KEEN's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
KEEN's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
KEEN Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of KEEN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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KEEN Customer Loyalty Score by Gender
KEEN's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
KEEN Product Quality
4/5
KEEN has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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KEEN Product Information
KEEN’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://keen-clean.co.uk/
- Company Size
- 201-500 Employees
Quick Insights into KEEN Product Quality
KEEN's Product Quality score was rated highest by Male customers.
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Ranked KEEN Product Quality the Highest
KEEN Product Quality Score by Gender
KEEN's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
KEEN Pricing
KEEN ROI & Value For Money
3.7/5
KEEN has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into KEEN ROI
KEEN's ROI score was rated highest by Male customers.
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Ranked KEEN ROI the Highest
KEEN ROI Score by Gender
KEEN's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
KEEN Customer Satisfaction (CSAT)
KEEN Customer Satisfaction (CSAT) Score
33 / 100
KEEN has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KEEN Customer Service
3.2/5
KEEN has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About KEEN's Customer Service
Website
http://keen-clean.co.uk/
Phone Number
2071014325
Quick Insights into KEEN Customer Service
KEEN's Customer Service score was rated highest by Male customers.
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Ranked KEEN Customer Service the Highest
KEEN Customer Service Score by Gender
KEEN's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Consumer vs. Employees
KEEN scored a 40 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of KEEN would recommend the brand to a friend. ENPS measures how likely KEEN employees would recommend working at KEEN to a friend.
Net Promoter Score
40
NPS Score
| 70% | Promoters |
|---|---|
| 0% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
