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NPS
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Rady childrens hospital
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About Rady childrens hospital's Brand
Brand at a Glance
54%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Rady childrens hospital NPS
Rady childrens hospital's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Rady childrens hospital's customers would recommend using the product based on a scale of -100 to 100.
Rady childrens hospital Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Rady childrens hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
Sep 2022 33 | Sep 2022 | 33 |
May 2023 50 | May 2023 | 50 |
Jun 2023 40 | Jun 2023 | 40 |
Sep 2023 17 | Sep 2023 | 17 |
Oct 2024 -1 | Oct 2024 | -1 |
Dec 2024 0 | Dec 2024 | 0 |
Feb 2025 11 | Feb 2025 | 11 |
Sep 2025 0 | Sep 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rady childrens hospital Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Rady childrens hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rady childrens hospital Product Quality
3.6/5
Rady childrens hospital has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Rady childrens hospital Product Information
Rady childrens hospital’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.rchsd.org/
Rady childrens hospital Pricing
Rady childrens hospital ROI & Value For Money
3.2/5
Rady childrens hospital has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Rady childrens hospital Customer Satisfaction (CSAT)
Rady childrens hospital Customer Satisfaction (CSAT) Score
67 / 100
Rady childrens hospital has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rady childrens hospital Customer Service
3.5/5
Rady childrens hospital has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Rady childrens hospital's Customer Service
Website
https://www.rchsd.org/
Rady childrens hospital as an Employer
Consumer vs. Employees
Rady childrens hospital scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Rady childrens hospital would recommend the brand to a friend. ENPS measures how likely Rady childrens hospital employees would recommend working at Rady childrens hospital to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 28% | Promoters |
|---|---|
| 4% | Passive |
| 68% | Detractors |
