49
NPS
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Mitek
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About Mitek's Brand
MiTek is the world's leading supplier of state-of-the-art engineered products and services for the building components industry.
Brand at a Glance
47%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Mitek NPS
Mitek's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Mitek's customers would recommend using the product based on a scale of -100 to 100.
Mitek Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Mitek NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Feb 2023 66 | Feb 2023 | 66 |
Jun 2023 40 | Jun 2023 | 40 |
Jan 2024 49 | Jan 2024 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mitek Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Mitek users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mitek Product Quality
3.6/5
Mitek has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Mitek's overall Product Quality score rated by its users and customers.
Mitek Product Information
Mitek’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.mitek-us.com/
- Company Size
- 501-1,000 Employees
Mitek Pricing
Mitek ROI & Value For Money
3.2/5
Mitek has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Mitek's overall ROI score rated by its users and customers.
Mitek Customer Satisfaction (CSAT)
Mitek Customer Satisfaction (CSAT) Score
75 / 100
Mitek has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mitek Customer Service
3.2/5
Mitek has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Mitek's overall Customer Service score rated by its users and customers.
About Mitek's Customer Service
Address
16023 Swingley Ridge Rd., Chesterfield, MO United States of America
Website
http://www.mitek-us.com/
Phone Number
(314)434-1200
Mitek as an Employer
2.5/5
Mitek has a 2.5/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Mitek scored a 49 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Mitek would recommend the brand to a friend. ENPS measures how likely Mitek employees would recommend working at Mitek to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
