-67
NPS
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Brand Page
Cad
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About Cad's Brand
Cad was the first Brazilian branch of the Yahoo! search engine.
Brand at a Glance
5/5
Product Quality
Cad NPS
Cad's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Cad's customers would recommend using the product based on a scale of -100 to 100.
Cad Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Cad NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Jul 2022 -50 | Jul 2022 | -50 |
Aug 2023 -66 | Aug 2023 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cad Product Quality
5/5
Cad has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Cad Product Information
Cad’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://cade.com.br
- Company Size
- 10,000+ Employees
Industry
Tech
SaaS
Cad Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cad as an Employer
Consumer vs. Employees
Cad scored a -67 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Cad would recommend the brand to a friend. ENPS measures how likely Cad employees would recommend working at Cad to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
