28
NPS
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Apex Clearing
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About Apex Clearing's Brand
Brand at a Glance
71%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Apex Clearing NPS
Apex Clearing's Net Promoter Score (NPS) is a 28 with 64% Promoters, 0% Passives, and 36% Detractors. Net Promoter Score tracks whether Apex Clearing's customers would recommend using the product based on a scale of -100 to 100.
Apex Clearing Overall NPS
| 64% | Promoters |
|---|---|
| 0% | Passives |
| 36% | Detractors |
Apex Clearing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 33 | Dec 2020 | 33 |
Apr 2021 50 | Apr 2021 | 50 |
Sep 2021 60 | Sep 2021 | 60 |
Oct 2021 67 | Oct 2021 | 67 |
Jan 2022 43 | Jan 2022 | 43 |
Dec 2022 50 | Dec 2022 | 50 |
Apr 2023 33 | Apr 2023 | 33 |
Jul 2023 20 | Jul 2023 | 20 |
Aug 2023 27 | Aug 2023 | 27 |
Apr 2024 33 | Apr 2024 | 33 |
Jun 2024 39 | Jun 2024 | 39 |
Dec 2024 29 | Dec 2024 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apex Clearing Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Apex Clearing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Apex Clearing Product Quality
3/5
Apex Clearing has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Apex Clearing Product Information
Apex Clearing’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Apex Clearing Pricing
Apex Clearing ROI & Value For Money
3.2/5
Apex Clearing has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Apex Clearing Customer Satisfaction (CSAT)
Apex Clearing Customer Satisfaction (CSAT) Score
38 / 100
Apex Clearing has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
62%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Apex Clearing Customer Service
3.1/5
Apex Clearing has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Apex Clearing's Customer Service
Website
https://www.apexclearing.com/
Apex Clearing as an Employer
Consumer vs. Employees
Apex Clearing scored a 28 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Apex Clearing would recommend the brand to a friend. ENPS measures how likely Apex Clearing employees would recommend working at Apex Clearing to a friend.
Net Promoter Score
28
NPS Score
| 64% | Promoters |
|---|---|
| 0% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
