-50
NPS
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Building Engines, Inc.
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About Building Engines, Inc. Brand
Building Engines is one of Boston’s fastest growing SaaS companies in the commercial real estate market across the US and Canada.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Building Engines, Inc. NPS
Building Engines, Inc.'s Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Building Engines, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Building Engines, Inc. Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Building Engines, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Jul 2023 -50 | Jul 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Building Engines, Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Building Engines, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Building Engines, Inc. Product Quality
2.7/5
Building Engines, Inc. has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Building Engines, Inc. overall Product Quality score rated by its users and customers.
Building Engines, Inc. Product Information
Building Engines, Inc.’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Real Estate
SaaS
Building Engines, Inc. Pricing
Building Engines, Inc. ROI & Value For Money
2.7/5
Building Engines, Inc. has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Building Engines, Inc. overall ROI score rated by its users and customers.
Building Engines, Inc. Customer Satisfaction (CSAT)
Building Engines, Inc. Customer Satisfaction (CSAT) Score
50 / 100
Building Engines, Inc. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Building Engines, Inc. Customer Service
2.7/5
Building Engines, Inc. has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Building Engines, Inc.'s Customer Service
Address
33 Arch Street, Suite 3200, Boston, MA 02110
Website
http://www.buildingengines.com
Phone Number
781-290-5300
Building Engines, Inc. as an Employer
3.0/5
Building Engines, Inc. has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Building Engines, Inc. scored a -50 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Building Engines, Inc. would recommend the brand to a friend. ENPS measures how likely Building Engines, Inc. employees would recommend working at Building Engines, Inc. to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
