27
NPS
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Capitol records
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About Capitol records' Brand
Brand at a Glance
63%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Capitol records NPS
Capitol records's Net Promoter Score (NPS) is a 27 with 54% Promoters, 19% Passives, and 27% Detractors. Net Promoter Score tracks whether Capitol records's customers would recommend using the product based on a scale of -100 to 100.
Capitol records Overall NPS
| 54% | Promoters |
|---|---|
| 19% | Passives |
| 27% | Detractors |
Capitol records NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 24 | Sep 2023 | 24 |
Nov 2023 22 | Nov 2023 | 22 |
May 2024 23 | May 2024 | 23 |
Jun 2024 20 | Jun 2024 | 20 |
Jul 2024 22 | Jul 2024 | 22 |
Aug 2024 20 | Aug 2024 | 20 |
Oct 2024 21 | Oct 2024 | 21 |
Nov 2024 21 | Nov 2024 | 21 |
Dec 2024 23 | Dec 2024 | 23 |
Jan 2025 24 | Jan 2025 | 24 |
Feb 2025 26 | Feb 2025 | 26 |
Aug 2025 27 | Aug 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Capitol records NPS by Gender
Female customers rated Capitol records's NPS 20 points higher than Male customers.
Male
0
Capitol records's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
20
Capitol records's NPS was rated 20 by Female customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Capitol records NPS by Ethnicity
Capitol records's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Capitol records NPS by Age
Capitol records's NPS was rated 50 points by customers ages 18-25 on Comparably.
Capitol records NPS by Usage
Capitol records's NPS was rated 34 points by customers who have used Capitol records's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Capitol records Customer Reviews
Out of the 3 Capitol records customer reviews 3 were positive and 0 were constructive. Capitol records customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Capitol records Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Capitol records users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Capitol records Customer Loyalty Score by Gender
Female customers rated Capitol records's Customer Loyalty score 27% higher than Male customers.
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Male
55%
Yes
Female
82%
Yes
Capitol records Customer Loyalty Score by Ethnicity
Capitol records's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Capitol records.
64
out of 100
Caucasian
Capitol records Customer Loyalty Score by Age
Capitol records's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
Capitol records Customer Loyalty Score by Usage
Capitol records's Customer Loyalty score was rated 70% by customers who have used Capitol records's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Capitol records Customer Loyalty Score by Industry
Capitol records's Customer Loyalty score was rated 40% by Tech industry customers.
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Capitol records Product Quality
3.4/5
Capitol records has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Capitol records Product Information
Capitol records’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Capitol records's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Media
Sports & Entertainment
Quick Insights into Capitol records Product Quality
Capitol records's Product Quality score was rated highest by customers who have used Capitol records's products/services for Over 10 Years, and rated lowest by Male customers.
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Ranked Capitol records Product Quality the Highest
Ranked Capitol records Product Quality the Lowest
Capitol records Product Quality Score by Gender
Female customers rated Capitol records's Product Quality score 0.6 stars higher than Male customers.
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Male
3.1/5
Female
3.7/5
Capitol records Product Quality Score by Ethnicity
Capitol records's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Capitol records.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Capitol records Product Quality Score by Age
Capitol records's Product Quality score was rated 3.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Capitol records.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Capitol records Product Quality Score by Usage
Capitol records's Product Quality score was rated 3.9 stars by customers who have used Capitol records's products/services for Over 10 Years.
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Capitol records Product Quality Score by Industry
Capitol records's Product Quality score was rated 2.8 stars by Tech industry customers.
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Capitol records Pricing
Capitol records ROI & Value For Money
3.6/5
Capitol records has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Capitol records Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Capitol records ROI
Capitol records's ROI score was rated highest by customers who have used Capitol records's products/services for Over 10 Years, and rated lowest by Male customers.
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Ranked Capitol records ROI the Highest
Ranked Capitol records ROI the Lowest
Capitol records ROI Score by Gender
Female customers rated Capitol records's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Capitol records.
Male
3.1/5
Female
3.6/5
Capitol records ROI Score by Ethnicity
Capitol records's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Capitol records.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Capitol records ROI Score by Age
Capitol records's ROI score was rated 3.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Capitol records.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
Capitol records ROI Score by Usage
Capitol records's ROI score was rated 3.9 stars by customers who have used Capitol records's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Capitol records ROI Score by Industry
Capitol records's ROI score was rated 2.8 stars by Tech industry customers.
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Capitol records Customer Satisfaction (CSAT)
Capitol records Customer Satisfaction (CSAT) Score
71 / 100
Capitol records has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
21%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
5%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Capitol records Customer Satisfaction
Capitol records's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Capitol records Customer Satisfaction the Highest
Ranked Capitol records Customer Satisfaction the Lowest
Capitol records Customer Satisfaction Score by Gender
Female customers rated Capitol records's Customer Satisfaction score 20 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Capitol records.
60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
80 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Capitol records Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Capitol records' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Capitol records.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
Capitol records Customer Satisfaction Score by Age
Capitol records's Customer Satisfaction score was rated 75 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Capitol records.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% |
Capitol records Customer Satisfaction Score by Usage
Capitol records's Customer Satisfaction score was rated 75 points by customers who have used Capitol records's products/services for Over 10 Years.
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Capitol records Customer Service
3.7/5
Capitol records has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Capitol records's Customer Service
Website
http://www.capitolrecords.com
Phone Number
212-786-8900
Quick Insights into Capitol records Customer Service
Capitol records's Customer Service score was rated highest by customers who have used Capitol records's products/services for Over 10 Years, and rated lowest by Male customers.
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Ranked Capitol records Customer Service the Highest
Ranked Capitol records Customer Service the Lowest
Capitol records Customer Service Score by Gender
Female customers rated Capitol records's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Capitol records.
Male
3.1/5
Female
3.7/5
Capitol records Customer Service Score by Ethnicity
Capitol records's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Capitol records.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Capitol records Customer Service Score by Age
Capitol records's Customer Service score was rated 3.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Capitol records.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
Capitol records Customer Service Score by Usage
Capitol records's Customer Service score was rated 3.9 stars by customers who have used Capitol records's products/services for Over 10 Years.
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Capitol records Customer Service Score by Industry
Capitol records's Customer Service score was rated 2.8 stars by Tech industry customers.
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Capitol records as an Employer
3.2/5
Capitol records has a 3.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Capitol records scored a 27 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Capitol records would recommend the brand to a friend. ENPS measures how likely Capitol records employees would recommend working at Capitol records to a friend.
Net Promoter Score
27
NPS Score
| 54% | Promoters |
|---|---|
| 19% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
