-67
NPS
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Brand Page
Nuix
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About Nuix's Brand
Nuix offers software for various organizations to investigate, data process, reduce crime, and manage information.
Brand at a Glance
53%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Nuix NPS
Nuix's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Nuix's customers would recommend using the product based on a scale of -100 to 100.
Nuix Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Nuix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Oct 2025 -66 | Oct 2025 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nuix Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Nuix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nuix Product Quality
3.1/5
Nuix has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Nuix's overall Product Quality score rated by its users and customers.
Nuix Product Information
Nuix’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.nuix.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Government & Legal
SaaS
Nuix Pricing
Nuix ROI & Value For Money
3.1/5
Nuix has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Nuix's overall ROI score rated by its users and customers.
Nuix Customer Satisfaction (CSAT)
Nuix Customer Satisfaction (CSAT) Score
33 / 100
Nuix has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nuix Customer Service
3.2/5
Nuix has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Nuix's Customer Service
Address
Level 23, 1 Market St, Sydney, FL United States of America
Website
http://www.nuix.com
Nuix as an Employer
3.2/5
Nuix has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Nuix scored a -67 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Nuix would recommend the brand to a friend. ENPS measures how likely Nuix employees would recommend working at Nuix to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
