62
NPS
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Brand Page
Mathematica
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About Mathematica's Brand
Mathematica Policy Research
Brand at a Glance
89%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Mathematica NPS
Mathematica's Net Promoter Score (NPS) is a 62 with 62% Promoters, 38% Passives, and 0% Detractors. Net Promoter Score tracks whether Mathematica's customers would recommend using the product based on a scale of -100 to 100.
Mathematica Overall NPS
| 62% | Promoters |
|---|---|
| 38% | Passives |
| 0% | Detractors |
Mathematica NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Nov 2022 50 | Nov 2022 | 50 |
Jan 2023 60 | Jan 2023 | 60 |
Feb 2023 50 | Feb 2023 | 50 |
Feb 2024 57 | Feb 2024 | 57 |
Jun 2024 62 | Jun 2024 | 62 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mathematica NPS by Gender
Mathematica's NPS was rated 67 by Female customers on Comparably.
Female
67
Mathematica's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
Mathematica's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Mathematica Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Mathematica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mathematica Customer Loyalty Score by Gender
Mathematica's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Mathematica Product Quality
4/5
Mathematica has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Mathematica Product Information
Mathematica’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Mathematica Product Quality
Mathematica's Product Quality score was rated highest by Female customers.
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Ranked Mathematica Product Quality the Highest
Mathematica Product Quality Score by Gender
Mathematica's Product Quality score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Mathematica Pricing
Mathematica ROI & Value For Money
4.2/5
Mathematica has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Mathematica ROI
Mathematica's ROI score was rated highest by Female customers.
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Ranked Mathematica ROI the Highest
Mathematica ROI Score by Gender
Mathematica's ROI score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Mathematica Customer Satisfaction (CSAT)
Mathematica Customer Satisfaction (CSAT) Score
100 / 100
Mathematica has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mathematica Customer Satisfaction
Mathematica's Customer Satisfaction score was rated highest by Female customers.
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Ranked Mathematica Customer Satisfaction the Highest
Mathematica Customer Satisfaction Score by Gender
Mathematica's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mathematica.
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Mathematica Customer Service
4.1/5
Mathematica has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Mathematica's Customer Service
Website
https://www.mathematica-mpr.com
Phone Number
6097990005
Quick Insights into Mathematica Customer Service
Mathematica's Customer Service score was rated highest by Female customers.
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Ranked Mathematica Customer Service the Highest
Mathematica Customer Service Score by Gender
Mathematica's Customer Service score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Mathematica as an Employer
3.7/5
Mathematica has a 3.7/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Mathematica scored a 62 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Mathematica would recommend the brand to a friend. ENPS measures how likely Mathematica employees would recommend working at Mathematica to a friend.
Net Promoter Score
62
NPS Score
| 62% | Promoters |
|---|---|
| 38% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 44% | Promoters |
|---|---|
| 9% | Passive |
| 47% | Detractors |
