40
NPS
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Wsecu
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About Wsecu's Brand
WSECU is a community credit union that offers banking products and services.
Brand at a Glance
74%
Customer Loyalty
3.4/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Wsecu NPS
Wsecu's Net Promoter Score (NPS) is a 40 with 70% Promoters, 0% Passives, and 30% Detractors. Net Promoter Score tracks whether Wsecu's customers would recommend using the product based on a scale of -100 to 100.
Wsecu Overall NPS
| 70% | Promoters |
|---|---|
| 0% | Passives |
| 30% | Detractors |
Wsecu NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Oct 2021 -33 | Oct 2021 | -33 |
Aug 2022 0 | Aug 2022 | 0 |
May 2023 20 | May 2023 | 20 |
Jan 2024 33 | Jan 2024 | 33 |
Feb 2024 43 | Feb 2024 | 43 |
Nov 2024 25 | Nov 2024 | 25 |
Jun 2025 33 | Jun 2025 | 33 |
Sep 2025 40 | Sep 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wsecu Customer Reviews
Out of the 3 Wsecu customer reviews 2 were positive and 1 was constructive. Wsecu customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Wsecu Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Wsecu users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wsecu Product Quality
3.4/5
Wsecu has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Wsecu Product Information
Wsecu’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://wsecu.org/
- Company Size
- 1-10 Employees
Industry
Tech
Banking
FinTech
Wsecu Pricing
Wsecu ROI & Value For Money
3.8/5
Wsecu has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Wsecu Customer Satisfaction (CSAT)
Wsecu Customer Satisfaction (CSAT) Score
43 / 100
Wsecu has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wsecu Customer Service
3.7/5
Wsecu has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Wsecu's Customer Service
Address
Olympia, WA United States of America
Website
http://wsecu.org/
Wsecu as an Employer
4.1/5
Wsecu has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Wsecu scored a 40 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Wsecu would recommend the brand to a friend. ENPS measures how likely Wsecu employees would recommend working at Wsecu to a friend.
Net Promoter Score
40
NPS Score
| 70% | Promoters |
|---|---|
| 0% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
