42
NPS
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Bluestone
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About Bluestone's Brand
Brand at a Glance
87%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Bluestone NPS
Bluestone's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether Bluestone's customers would recommend using the product based on a scale of -100 to 100.
Bluestone Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
Bluestone NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Feb 2024 60 | Feb 2024 | 60 |
Mar 2024 33 | Mar 2024 | 33 |
Jun 2024 43 | Jun 2024 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bluestone Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Bluestone users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bluestone Product Quality
3.8/5
Bluestone has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Bluestone Product Information
Bluestone’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.bluestone.co.uk
- Company Size
- 201-500 Employees
Bluestone Pricing
Bluestone ROI & Value For Money
3.4/5
Bluestone has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Bluestone Customer Satisfaction (CSAT)
Bluestone Customer Satisfaction (CSAT) Score
100 / 100
Bluestone has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bluestone Customer Service
3.4/5
Bluestone has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Bluestone's Customer Service
Website
https://www.bluestone.co.uk
Bluestone as an Employer
3.9/5
Bluestone has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Bluestone scored a 42 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Bluestone would recommend the brand to a friend. ENPS measures how likely Bluestone employees would recommend working at Bluestone to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
