-100
NPS
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Brand Page
Pro.com
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About Pro.com's Brand
Pro.com makes your home improvement projects easy. We are the last contractor you'll ever need!
Brand at a Glance
2.5/5
Product Quality
2/5
Pricing
Pro.com NPS
Pro.com's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Pro.com's customers would recommend using the product based on a scale of -100 to 100.
Pro.com Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Pro.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pro.com Product Quality
2.5/5
Pro.com has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pro.com's overall Product Quality score rated by its users and customers.
Pro.com Product Information
Pro.com’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://pro.com/
- Company Size
- 11-50 Employees
Pro.com Pricing
Pro.com ROI & Value For Money
2/5
Pro.com has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pro.com's overall ROI score rated by its users and customers.
Pro.com Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pro.com as an Employer
3.5/5
Pro.com has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Pro.com scored a -100 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Pro.com would recommend the brand to a friend. ENPS measures how likely Pro.com employees would recommend working at Pro.com to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 43% | Promoters |
|---|---|
| 40% | Passive |
| 17% | Detractors |
