17
NPS
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Brand Page
Ollie
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About Ollie's Brand
Brand at a Glance
76%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Ollie NPS
Ollie's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Ollie's customers would recommend using the product based on a scale of -100 to 100.
Ollie Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Ollie NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Sep 2021 -50 | Sep 2021 | -50 |
Aug 2023 0 | Aug 2023 | 0 |
Mar 2024 -25 | Mar 2024 | -25 |
Feb 2025 0 | Feb 2025 | 0 |
Sep 2025 17 | Sep 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ollie Customer Reviews
Out of the 2 Ollie customer reviews 2 were positive and 0 were constructive. Ollie customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Ollie Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Ollie users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ollie Product Quality
4.1/5
Ollie has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Ollie Product Information
Ollie’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.ollie.co/
Ollie Pricing
Ollie ROI & Value For Money
3.5/5
Ollie has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Ollie Customer Satisfaction (CSAT)
Ollie Customer Satisfaction (CSAT) Score
100 / 100
Ollie has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ollie Customer Service
3.8/5
Ollie has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Ollie's Customer Service
Website
https://www.ollie.co/
Ollie as an Employer
4.2/5
Ollie has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ollie scored a 17 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Ollie would recommend the brand to a friend. ENPS measures how likely Ollie employees would recommend working at Ollie to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 72% | Promoters |
|---|---|
| 18% | Passive |
| 10% | Detractors |
