0
NPS
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heath consultants
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About heath consultants' Brand
Since we’ve led the industry in the safety of natural gas utilities infrastructure through the innovative and conscientious actions of our employees.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
4.5/5
Customer Service
heath consultants NPS
heath consultants's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether heath consultants's customers would recommend using the product based on a scale of -100 to 100.
heath consultants Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
heath consultants NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
May 2022 -50 | May 2022 | -50 |
Aug 2022 0 | Aug 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
heath consultants Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of heath consultants users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
heath consultants Product Quality
3.8/5
heath consultants has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock heath consultants' overall Product Quality score rated by its users and customers.
heath consultants Product Information
heath consultants’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.heathus.com
- Company Size
- 1,001-5,000 Employees
Industry
Energy and Manufacturing
Energy
heath consultants Pricing
heath consultants ROI & Value For Money
3.2/5
heath consultants has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock heath consultants' overall ROI score rated by its users and customers.
heath consultants Customer Satisfaction (CSAT)
heath consultants Customer Satisfaction (CSAT) Score
100 / 100
heath consultants has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
heath consultants Customer Service
4.5/5
heath consultants has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock heath consultants' overall Customer Service score rated by its users and customers.
About heath consultants's Customer Service
Address
9030 Monroe Rd, Houston, TX 77061
Website
https://www.heathus.com
Phone Number
7138441300x1387
heath consultants as an Employer
3.8/5
heath consultants has a 3.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
heath consultants scored a 0 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of heath consultants would recommend the brand to a friend. ENPS measures how likely heath consultants employees would recommend working at heath consultants to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 53% | Promoters |
|---|---|
| 0% | Passive |
| 47% | Detractors |
