66
NPS
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SMT
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About SMT's Brand
Brand at a Glance
60%
Customer Loyalty
3.1/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
SMT NPS
SMT's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether SMT's customers would recommend using the product based on a scale of -100 to 100.
SMT Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
SMT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
May 2022 100 | May 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Apr 2023 67 | Apr 2023 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SMT Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of SMT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SMT Product Quality
3.1/5
SMT has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SMT's overall Product Quality score rated by its users and customers.
SMT Product Information
SMT’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.smartmt.com
- Company Size
- 51-200 Employees
SMT Pricing
SMT ROI & Value For Money
3.6/5
SMT has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock SMT's overall ROI score rated by its users and customers.
SMT Customer Satisfaction (CSAT)
SMT Customer Satisfaction (CSAT) Score
50 / 100
SMT has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SMT Customer Service
3.6/5
SMT has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About SMT's Customer Service
Website
http://www.smartmt.com
SMT as an Employer
2.5/5
SMT has a 2.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
SMT scored a 66 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of SMT would recommend the brand to a friend. ENPS measures how likely SMT employees would recommend working at SMT to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
