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SMT
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About SMT's Brand

Brand at a Glance

68%
Customer Loyalty
3.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service

SMT NPS

SMT's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether SMT's customers would recommend using the product based on a scale of -100 to 100.

SMT Overall NPS

100
NPS
100%Promoters
0%Passives
0%Detractors
SMT Overall NPS

SMT NPS Trend

-100
-50
0
50
100
Mar 2020
100
Mar 2020100
May 2022
100
May 2022100
Jun 2022
100
Jun 2022100

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SMT Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of SMT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

68
68%
32
32%
SMT Customer Loyalty

SMT Product Quality

3.2/5

SMT has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

Sign Up to unlock SMT's overall Product Quality score rated by its users and customers.

SMT Product Information

SMT’s product quality score is a 3.2 out of 5 as rated by its users and customers.

Website
http://www.smartmt.com
Company Size
51-200 Employees

SMT Pricing

SMT ROI & Value For Money

4.1/5

SMT has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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SMT Customer Satisfaction (CSAT)

SMT Customer Satisfaction (CSAT) Score

50 / 100

SMT has an overall Customer Satisfaction score of 50 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied50%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied50%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

SMT Customer Service

4.1/5

SMT has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock SMT's overall Customer Service score rated by its users and customers.

About SMT's Customer Service

Website

http://www.smartmt.com

SMT as an Employer

2.4/5

SMT has a 2.4/5 stars for its overall company culture rated by their employees

  SMT CEO
top
25%
CEO of SMT

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

SMT scored a 100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of SMT would recommend the brand to a friend. ENPS measures how likely SMT employees would recommend working at SMT to a friend.

Net Promoter Score

100
NPS Score
100%Promoters
0%Passive
0%Detractors

Employee Net Promoter Score

25
eNPS Score
50%Promoters
25%Passive
25%Detractors

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