50
NPS
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Tropicana Las Vegas
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About Tropicana Las Vegas' Brand
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
4.5/5
Customer Service
Tropicana Las Vegas NPS
Tropicana Las Vegas's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Tropicana Las Vegas's customers would recommend using the product based on a scale of -100 to 100.
Tropicana Las Vegas Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Tropicana Las Vegas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Apr 2024 50 | Apr 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tropicana Las Vegas Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Tropicana Las Vegas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tropicana Las Vegas Product Quality
3.4/5
Tropicana Las Vegas has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Tropicana Las Vegas Product Information
Tropicana Las Vegas’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Tropicana Las Vegas Pricing
Tropicana Las Vegas ROI & Value For Money
3.5/5
Tropicana Las Vegas has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Tropicana Las Vegas Customer Satisfaction (CSAT)
Tropicana Las Vegas Customer Satisfaction (CSAT) Score
75 / 100
Tropicana Las Vegas has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tropicana Las Vegas Customer Service
4.5/5
Tropicana Las Vegas has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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Tropicana Las Vegas as an Employer
Consumer vs. Employees
Tropicana Las Vegas scored a 50 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Tropicana Las Vegas would recommend the brand to a friend. ENPS measures how likely Tropicana Las Vegas employees would recommend working at Tropicana Las Vegas to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
