0
NPS
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Times Union
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About Times Union's Brand
Times Union
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
Times Union NPS
Times Union's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Times Union's customers would recommend using the product based on a scale of -100 to 100.
Times Union Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Times Union NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Times Union Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Times Union users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Times Union Product Quality
4/5
Times Union has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Times Union Product Information
Times Union’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.timesunion.com
- Company Size
- 501-1,000 Employees
Times Union Pricing
Times Union ROI & Value For Money
3.5/5
Times Union has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Times Union Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Times Union Customer Service
3/5
Times Union has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Times Union's Customer Service
Website
http://www.timesunion.com
Phone Number
518.454.5628
Times Union as an Employer
3.0/5
Times Union has a 3.0/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Times Union scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Times Union would recommend the brand to a friend. ENPS measures how likely Times Union employees would recommend working at Times Union to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
