40
NPS
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HT
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About HT's Brand
HT Media is an Indian mass media company that provides printing and publication of newspapers and periodicals.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
HT NPS
HT's Net Promoter Score (NPS) is a 40 with 40% Promoters, 60% Passives, and 0% Detractors. Net Promoter Score tracks whether HT's customers would recommend using the product based on a scale of -100 to 100.
HT Overall NPS
| 40% | Promoters |
|---|---|
| 60% | Passives |
| 0% | Detractors |
HT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
Nov 2022 33 | Nov 2022 | 33 |
Jun 2023 50 | Jun 2023 | 50 |
Apr 2024 40 | Apr 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HT Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of HT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HT Product Quality
4.5/5
HT has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HT's overall Product Quality score rated by its users and customers.
HT Product Information
HT’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.htmedia.in
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Media
HT Pricing
HT ROI & Value For Money
4.5/5
HT has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HT's overall ROI score rated by its users and customers.
HT Customer Satisfaction (CSAT)
HT Customer Satisfaction (CSAT) Score
100 / 100
HT has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HT Customer Service
4.5/5
HT has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HT's overall Customer Service score rated by its users and customers.
About HT's Customer Service
Address
Delhi, NY United States of America
Website
http://www.htmedia.in
HT as an Employer
3.6/5
HT has a 3.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HT scored a 40 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of HT would recommend the brand to a friend. ENPS measures how likely HT employees would recommend working at HT to a friend.
Net Promoter Score
40
NPS Score
| 40% | Promoters |
|---|---|
| 60% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 45% | Promoters |
|---|---|
| 37% | Passive |
| 18% | Detractors |
