-51
NPS
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Greenville Health System
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About Greenville Health System's Brand
"Greenville Health System is academic healthcare delivery system committed to medical excellence through clinical care, e, education and research."
Brand at a Glance
73%
Customer Loyalty
2.6/5
Product Quality
2.9/5
Pricing
2.6/5
Customer Service
Greenville Health System NPS
Greenville Health System's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Greenville Health System's customers would recommend using the product based on a scale of -100 to 100.
Greenville Health System Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Greenville Health System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Nov 2022 -66 | Nov 2022 | -66 |
Jul 2023 -75 | Jul 2023 | -75 |
Aug 2023 -80 | Aug 2023 | -80 |
Aug 2024 -51 | Aug 2024 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Greenville Health System NPS by Gender
Greenville Health System's NPS was rated -34 by Female customers on Comparably.
Female
-34
Greenville Health System's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Greenville Health System's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Greenville Health System Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Greenville Health System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Greenville Health System Customer Loyalty Score by Gender
Greenville Health System's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Greenville Health System Product Quality
2.6/5
Greenville Health System has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Greenville Health System Product Information
Greenville Health System’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.ghs.org/
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Quick Insights into Greenville Health System Product Quality
Greenville Health System's Product Quality score was rated highest by Female customers.
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Ranked Greenville Health System Product Quality the Highest
Greenville Health System Product Quality Score by Gender
Greenville Health System's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Greenville Health System.
Female
3.5/5
Male
N/A
Greenville Health System Pricing
Greenville Health System ROI & Value For Money
2.9/5
Greenville Health System has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Greenville Health System ROI
Greenville Health System's ROI score was rated highest by Female customers.
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Ranked Greenville Health System ROI the Highest
Greenville Health System ROI Score by Gender
Greenville Health System's ROI score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Greenville Health System Customer Satisfaction (CSAT)
Greenville Health System Customer Satisfaction (CSAT) Score
50 / 100
Greenville Health System has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Greenville Health System Customer Satisfaction
Greenville Health System's Customer Satisfaction score was rated highest by Female customers.
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Ranked Greenville Health System Customer Satisfaction the Highest
Greenville Health System Customer Satisfaction Score by Gender
Greenville Health System's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Greenville Health System.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Greenville Health System Customer Service
2.6/5
Greenville Health System has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Greenville Health System's Customer Service
Address
Greenville, SC United States of America
Website
http://www.ghs.org/
Quick Insights into Greenville Health System Customer Service
Greenville Health System's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Greenville Health System's Customer Service score.
Ranked Greenville Health System Customer Service the Highest
Greenville Health System Customer Service Score by Gender
Greenville Health System's Customer Service score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Greenville Health System.
Female
2.6/5
Male
N/A
Greenville Health System as an Employer
3.8/5
Greenville Health System has a 3.8/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Greenville Health System
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Greenville Health System scored a -51 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Greenville Health System would recommend the brand to a friend. ENPS measures how likely Greenville Health System employees would recommend working at Greenville Health System to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
