-60
NPS
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Temple
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About Temple's Brand
Brand at a Glance
47%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Temple NPS
Temple's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Temple's customers would recommend using the product based on a scale of -100 to 100.
Temple Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Temple NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Oct 2020 -100 | Oct 2020 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Oct 2022 -50 | Oct 2022 | -50 |
Nov 2022 -60 | Nov 2022 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Temple Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Temple users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Temple Product Quality
2.9/5
Temple has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Temple Product Information
Temple’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.temple.edu
- Company Size
- 51-200 Employees
Temple Pricing
Temple ROI & Value For Money
3/5
Temple has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Temple Customer Satisfaction (CSAT)
Temple Customer Satisfaction (CSAT) Score
67 / 100
Temple has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Temple Customer Service
2.7/5
Temple has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Temple's Customer Service
Website
http://www.temple.edu
Temple as an Employer
3.8/5
Temple has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Temple scored a -60 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Temple would recommend the brand to a friend. ENPS measures how likely Temple employees would recommend working at Temple to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 45% | Promoters |
|---|---|
| 25% | Passive |
| 30% | Detractors |
