100
NPS
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Brand Page
Saint Mary's College
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About Saint Mary's College's Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Saint Mary's College NPS
Saint Mary's College's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Saint Mary's College's customers would recommend using the product based on a scale of -100 to 100.
Saint Mary's College Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Saint Mary's College NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saint Mary's College Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Saint Mary's College users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Saint Mary's College Product Quality
5/5
Saint Mary's College has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Saint Mary's College Product Information
Saint Mary's College’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.saintmarys.edu
- Company Size
- 201-500 Employees
Saint Mary's College Pricing
Saint Mary's College ROI & Value For Money
5/5
Saint Mary's College has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Saint Mary's College Customer Satisfaction (CSAT)
Saint Mary's College Customer Satisfaction (CSAT) Score
100 / 100
Saint Mary's College has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Saint Mary's College Customer Service
5/5
Saint Mary's College has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Saint Mary's College's overall Customer Service score rated by its users and customers.
About Saint Mary's College's Customer Service
Address
133 Le Mans Hall, Notre Dame, IN 46556
Website
https://www.saintmarys.edu
Phone Number
(574) 284-4000
Saint Mary's College as an Employer
2.9/5
Saint Mary's College has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Saint Mary's College scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Saint Mary's College would recommend the brand to a friend. ENPS measures how likely Saint Mary's College employees would recommend working at Saint Mary's College to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
