23
NPS
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Redgate
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About Redgate's Brand
Brand at a Glance
84%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Redgate NPS
Redgate's Net Promoter Score (NPS) is a 23 with 47% Promoters, 29% Passives, and 24% Detractors. Net Promoter Score tracks whether Redgate's customers would recommend using the product based on a scale of -100 to 100.
Redgate Overall NPS
| 47% | Promoters |
|---|---|
| 29% | Passives |
| 24% | Detractors |
Redgate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 34 | Nov 2021 | 34 |
Mar 2022 22 | Mar 2022 | 22 |
May 2022 20 | May 2022 | 20 |
Jul 2022 9 | Jul 2022 | 9 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 20 | Nov 2022 | 20 |
Jan 2023 24 | Jan 2023 | 24 |
Feb 2023 30 | Feb 2023 | 30 |
Jun 2023 34 | Jun 2023 | 34 |
Aug 2023 26 | Aug 2023 | 26 |
Sep 2023 30 | Sep 2023 | 30 |
Apr 2025 23 | Apr 2025 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Redgate NPS by Gender
Redgate's NPS was rated 67 by Male customers on Comparably.
Male
67
Redgate's NPS was rated 67 by Male customers on Comparably.
78%
Promoters
11%
Passives
11%
Detractors
Female
N/A
Redgate's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Redgate NPS by Ethnicity
Redgate's NPS was rated 49 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 49 | Caucasian | 49 |
Redgate NPS by Age
Redgate's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Redgate NPS by Usage
Redgate's NPS was rated 100 points by customers who have used Redgate's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 100 | Over 10 Years | 100 |
Redgate Customer Reviews
Out of the 4 Redgate customer reviews 4 were positive and 0 were constructive. Redgate customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Redgate Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Redgate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Redgate Customer Loyalty Score by Gender
Redgate's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Redgate.
Male
100%
Yes
Female
N/A
Yes
Redgate Customer Loyalty Score by Ethnicity
Redgate's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Redgate.
100
out of 100
Caucasian
Redgate Customer Loyalty Score by Age
Redgate's Customer Loyalty score was rated 100% by customers ages 36-40 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Redgate.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
Redgate Customer Loyalty Score by Usage
Redgate's Customer Loyalty score was rated 100% by customers who have used Redgate's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Redgate Customer Loyalty Score by Industry
Redgate's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Redgate Product Quality
3.9/5
Redgate has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Redgate Product Information
Redgate’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Redgate's product the highest.
- Website
- https://www.red-gate.com/
- Company Size
- 201-500 Employees
Quick Insights into Redgate Product Quality
Redgate's Product Quality score was rated highest by customers who have used Redgate's products/services for 5 to 10 Years, and rated lowest by customers ages 41-45.
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Ranked Redgate Product Quality the Highest
Ranked Redgate Product Quality the Lowest
Redgate Product Quality Score by Gender
Redgate's Product Quality score was rated 4.9 by Male customers on Comparably.
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Male
4.9/5
Female
N/A
Redgate Product Quality Score by Ethnicity
Redgate's Product Quality score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Redgate.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Redgate Product Quality Score by Age
Redgate's Product Quality score was rated 4.6 stars by customers ages 36-40 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Redgate.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.6 | 36-40 | 4.6 |
41-45 4.6 | 41-45 | 4.6 |
Redgate Product Quality Score by Usage
Redgate's Product Quality score was rated 5 stars by customers who have used Redgate's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Redgate Product Quality Score by Industry
Redgate's Product Quality score was rated 4.8 stars by Tech industry customers.
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Redgate Pricing
Redgate ROI & Value For Money
3.7/5
Redgate has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Redgate Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Redgate ROI
Redgate's ROI score was rated highest by customers ages 36-40, and rated lowest by customers ages 41-45.
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Ranked Redgate ROI the Highest
Ranked Redgate ROI the Lowest
Redgate ROI Score by Gender
Redgate's ROI score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Redgate.
Male
4.8/5
Female
N/A
Redgate ROI Score by Ethnicity
Redgate's ROI score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Redgate.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Redgate ROI Score by Age
Redgate's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Redgate.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.8 | 36-40 | 4.8 |
41-45 4.3 | 41-45 | 4.3 |
Redgate ROI Score by Usage
Redgate's ROI score was rated the highest by customers who have used Redgate's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Redgate ROI Score by Industry
Redgate's ROI score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Redgate Customer Satisfaction (CSAT)
Redgate Customer Satisfaction (CSAT) Score
76 / 100
Redgate has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
6%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Redgate Customer Satisfaction
Redgate's Customer Satisfaction score was rated highest by customers ages 41-45.
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Ranked Redgate Customer Satisfaction the Highest
Redgate Customer Satisfaction Score by Gender
Redgate's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Redgate.
100 / 100
MaleVery Satisfied | 71% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Redgate Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Redgate's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Redgate.
100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Redgate Customer Satisfaction Score by Age
Redgate's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Redgate.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
Redgate Customer Satisfaction Score by Usage
Redgate's Customer Satisfaction score was rated 100 points by customers who have used Redgate's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Redgate Customer Satisfaction Score by Industry
Redgate's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Redgate Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
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}Redgate Customer Service
3.9/5
Redgate has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Redgate's overall Customer Service score rated by its users and customers.
About Redgate's Customer Service
Website
https://www.red-gate.com/
Quick Insights into Redgate Customer Service
Redgate's Customer Service score was rated highest by customers who have used Redgate's products/services for Over 10 Years, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Redgate's Customer Service score.
Ranked Redgate Customer Service the Highest
Ranked Redgate Customer Service the Lowest
Redgate Customer Service Score by Gender
Redgate's Customer Service score was rated 4.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Redgate.
Male
4.9/5
Female
N/A
Redgate Customer Service Score by Ethnicity
Redgate's Customer Service score was rated 4.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Redgate.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Redgate Customer Service Score by Age
Redgate's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Redgate.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.8 | 36-40 | 4.8 |
41-45 4.3 | 41-45 | 4.3 |
Redgate Customer Service Score by Usage
Redgate's Customer Service score was rated the highest by customers who have used Redgate's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Redgate Customer Service Score by Industry
Redgate's Customer Service score was rated 4.8 stars by Tech industry customers.
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Consumer vs. Employees
Redgate scored a 23 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Redgate would recommend the brand to a friend. ENPS measures how likely Redgate employees would recommend working at Redgate to a friend.
Net Promoter Score
23
NPS Score
| 47% | Promoters |
|---|---|
| 29% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
