-25
NPS
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White Oak Global Advisors
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About White Oak Global Advisors' Brand
White Oak Global Advisors, an investment advisor, serves middle-market companies through direct lending programs and other initiatives.
Brand at a Glance
60%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
White Oak Global Advisors NPS
White Oak Global Advisors's Net Promoter Score (NPS) is a -25 with 31% Promoters, 13% Passives, and 56% Detractors. Net Promoter Score tracks whether White Oak Global Advisors's customers would recommend using the product based on a scale of -100 to 100.
White Oak Global Advisors Overall NPS
| 31% | Promoters |
|---|---|
| 13% | Passives |
| 56% | Detractors |
White Oak Global Advisors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Mar 2021 -25 | Mar 2021 | -25 |
Jun 2021 0 | Jun 2021 | 0 |
Sep 2021 -17 | Sep 2021 | -17 |
Nov 2021 -29 | Nov 2021 | -29 |
Feb 2022 -13 | Feb 2022 | -13 |
Mar 2022 -20 | Mar 2022 | -20 |
Dec 2022 -27 | Dec 2022 | -27 |
May 2023 -33 | May 2023 | -33 |
Aug 2023 -38 | Aug 2023 | -38 |
Sep 2023 -34 | Sep 2023 | -34 |
Aug 2025 -25 | Aug 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
White Oak Global Advisors Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of White Oak Global Advisors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
White Oak Global Advisors Product Quality
2.7/5
White Oak Global Advisors has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock White Oak Global Advisors' overall Product Quality score rated by its users and customers.
White Oak Global Advisors Product Information
White Oak Global Advisors’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.whiteoaksf.com
- Company Size
- 51-200 Employees
White Oak Global Advisors Pricing
White Oak Global Advisors ROI & Value For Money
2.5/5
White Oak Global Advisors has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock White Oak Global Advisors' overall ROI score rated by its users and customers.
White Oak Global Advisors Customer Satisfaction (CSAT)
White Oak Global Advisors Customer Satisfaction (CSAT) Score
44 / 100
White Oak Global Advisors has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
White Oak Global Advisors Customer Service
2.7/5
White Oak Global Advisors has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock White Oak Global Advisors' overall Customer Service score rated by its users and customers.
About White Oak Global Advisors's Customer Service
Website
http://www.whiteoaksf.com
White Oak Global Advisors as an Employer
4.3/5
White Oak Global Advisors has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
White Oak Global Advisors scored a -25 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of White Oak Global Advisors would recommend the brand to a friend. ENPS measures how likely White Oak Global Advisors employees would recommend working at White Oak Global Advisors to a friend.
Net Promoter Score
-25
NPS Score
| 31% | Promoters |
|---|---|
| 13% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
